Customer Support Partner

4 days ago


CHELTENHAM, United Kingdom JOHN LEWIS Full time
At a glance:

Based at John Lewis Cheltenham£11.44 - £12.00 per hourVarious hours required, both part time and full time (27 hours - 37.5 hours over 7 days to include alternate weekend working)Due to financial regulations, handling money for the bureau de change requires applicants to be over the age of 18 for this roleDuties and responsibilities:

The Customer Support Team deliver exceptional service to our customers. Whether you are supporting at one of our in store events or assisting with customer complaints, you'll be the face of the brand; friendly, welcoming and professional.

We're looking for a self motivated individual, someone process orientated with solid organisational skills. Using a vast range of systems, you'll pride yourself on your attention to detail and coaching skills. Your work day will be varied so an air of flexibility is also desirable. Working in the bureau de change requires, looking after any lost children and assisting customers with complaints or escalations. Change, looking after lost children, lost property and a wide range of other Customer queries.

This role is key in supporting the selling floors and wider branch. The training is intensive but extremely rewarding

Additional information:

As a Partner you will enjoy our unique benefits which include:

Partnership discount in store and online once you complete your Earning Membership period. That's 25% off in John Lewis (12% off electrical products, some exclusions apply) and 20% in Waitrose (some exclusions apply). You'll also be able to nominate someone you live with to share your discountFull time working holiday entitlement of 22 days - prorated for part time hoursMarketing leading equal parenthood leave policyAccess to our exclusive hotels based in some of Britain's most stunning areas and once you've been with us for three months, you're welcome to explore them plus so much more ...Things to note:

This role may be subject to pre-employment screeningDue to financial regulations, handling money for the bureau de change requires applicants to be over the age of 18 for this roleWe occasionally close vacancies early in the event we receive a high volume of applications and therefore recommend you apply earlyPrint off the job description now if you require it and ensure you attach an up-to-date CV

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