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Support Analyst x2

2 months ago

Devon, United Kingdom University of Plymouth Full time

The University of Plymouth, a leading University in the South West, is seeking to recruit 2 skilled Support Analysts to work as part of the Technology and Information Services (TIS) – Customer Service Center (CSC) team.

TIS has an ambitious vision of becoming a leader in its field within the HE sector, and is keen for people who are passionate, innovative and driven to deliver the best to be part of the team. The vision includes a substantial move to Cloud based services and utilising the full suite of functions this provides.

This advert is for two roles:

  • 1x Full-time working 37 hours per week on a permanent basis.
  • 1x Full-time working 37 hours per week on a fixed-term basis until 1 July 2025 due to business demand.

You will be providing IT support to staff and students primarily using the University’s Windows PC centrally managed desktop fleet in an enterprise environment. You will work in a dynamic and responsive team and assist in maintaining and developing our key IT services.

You will be an excellent communicator who is flexible and adaptable, with genuine customer service skills and a high attention to detail.  The role requires the ability to self-prioritise and work independently to productively manage high volume workloads.

You should be an effective team player who enjoys working in a busy and challenging environment where a calm manner and collaboration are essential.  You will have demonstrable 1st and 2nd line experience of supporting a diverse customer base using Windows 10 and core products such as Microsoft Office 365 in an enterprise environment.

You will be familiar with ITSM best practice and ideally have or be working towards ITIL version 3 Foundation and SDI Analyst or equivalent.

Note: This role is on-site, office based only.

A current full driving licence (manual transmission) is essential as you will be driving University of Plymouth vehicles.This role is also subject to health surveillance with our Occupational Health team.

Please demonstrate how you meet the essential criteria outlined in the knowledge, qualifications, training and experience elements of the job description in your supporting statement.

For an informal discussion to find out more about the role then please contact Martin Butlin: by email at martin.butlin@plymouth.ac.uk

This role will require an Enhanced Disclosure and Barring Service Check plus a Children’s Barred List and Adults Barred List check.

Interviews are likely to take place week commencing Monday 12 August 2024 and you will be notified if you have been shortlisted or not.

A summary of our comprehensive benefits can be viewed here.

Closing date:  12 midnight, Monday 29 July 2024

The University of Plymouth is an inclusive community where everyone is welcomed regardless of their background. To find out more about our inclusive community initiatives, such as Athena Swan and the Race Equality Charter, please visit our Equality, Diversity and Inclusion webpages.

We particularly welcome applicants from under-represented communities at the University of Plymouth, such as carers/parents, people with disabilities, ethnically diverse, LGBT+, and people from all socio-economic backgrounds.

£28,759 to £32,982 per annum - Grade 5