Account Manager

3 weeks ago

Uxbridge, United Kingdom Black Cat Recruitment Ltd Full time
We are looking for a dynamic and results-driven Account Manager to join our team for one of our prestigious partner airlines.

As an Account Manager, you will be responsible for building and maintaining strong relationships with our client, you will work in collaboration to fully understand their product to ensure we meet their expectations. You will be the main point of contact for our client, communicating daily with them and your team and other internal colleagues to deliver exceptional service within budgets set.

KEY RESPONSIBILITIES-

* Acquire a thorough understanding of key customer needs and requirements

* Expand the relationships with by continuously proposing solutions that meet their objectives

* Ensure the correct products and services are delivered to customers in a timely manner

* Serve as the link of communication between key customers and internal teams

* Resolve any issues and problems faced by customers and deal with complaints to maintain trust

* Assist the operations team in meeting monthly SLAs Driving Quality, Safety Performance, and On-Time Delivery.

* Manage day-to-day client communication and ongoing relationships

* Manage and coach the teams to deliver a high-quality service

* Examine and investigate operational reports & complaints and address them

* Examine, react and respond to reports on health and safety

* Investigate poor performance which has created delays and quality concerns

* Drive ongoing improvement in service delivery. Methodology, equipment, and Standard Operating Procedures

* Attend, weekly, monthly, and quarterly meetings with clients

* Drive and Promote innovation throughout the operation

* Ordering supplies and equipment for operations

* Liaise with the laundry provider to guarantee adequate supply

* Ensure that teams follow airport and airline requirements

* Conduct quality audits

* Attend daily operational calls with the client

* Prepare and present accurate and timely financial reports to internal and external stakeholders

* Collaborate with clients to ensure accurate and timely billing and resolve any billing discrepancies

* Maintain strong relationships with clients and internal stakeholders

HEALTH & SAFETY RESPONSIBILITIES-

* Always follow Group and company policies and procedures

* Report any apparent deficiencies in systems of work or equipment provided that may result in failure of service delivery or risk to health and safety or the environment

* Use all work equipment and personal PPE properly and in accordance with training received

* Report any issues or training needs to your Line manager and /or via your divisional incident reporting system.

NOTE- This job description Is intended to give the post holder an appreciation of the role envisaged for this position and the range of duties undertaken. Specific tasks and objectives will be agreed with the post holder throughout the period of employment. The job description may be varied from time to time by the Company to reflect changes in the post holder’s role and/or the needs of the business.

REQUIRED SKILLS AND EXPERIENCE-

* Strong analytical and problem-solving skills

* Proficiency in reporting tools

* Excellent communication and interpersonal skills

* Attention to detail and accuracy

* Ability to work independently and in a team environment

* Strong organizational and time management skills

* Proficiency in MS Office applications, particularly Excel

* Prior experience in an account manager within the Aviation Industry is desirable

Benefits- We’re proud to offer a great range of benefits including

* 24/7 GP Both you and your immediate family can speak to a UK-based GP from the comfort of your own home

* Mental Health support and Life Event Counselling

* Get Fit Programme

* Financial and legal support

* Cycle to work scheme

* Access to Lifeworks, our innovative employee app where you can find:

Perks: discounts, gift cards, cashback, and exclusive offers

Life: Search for resources and tools on topics ranging from family and life to health, money, and work

Support: Online chat or telephone service for urgent support in a crisis

Job Type: Full-time

Pay: Up to £50,000.00 per year

40hrs per week

5 days a week (must be flexible with days)

Work

Location:
In person

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