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Night Hotel Receptionist and Guest Experience Expert

3 months ago

Bristol, United Kingdom Marriott Full time

Job Number 24152373

Job Category Rooms & Guest Services Operations

Location Bristol Marriott Royal Hotel, College Green, Bristol, England, United Kingdom

Schedule Full-Time

Located Remotely? N

Relocation? N

Position Type Non-Management

The Bristol Marriott Royal Hotel has been providing a 4 star luxury experience in the heart of Bristol for over 150 years, and has an international reputation for excellence. Marriott’s award winning in house development program recognizes, nurtures and promotes talent. Benefit from industry leading training, whilst also having the opportunity to transfer internationally within the largest hotel network in the world.

We have an exciting opportunity in our front office night team as a Night Receptionist. You will be part of the Marriott family offering outstanding service to our guests and associates.

Main Duties-

  • Promoting a welcoming environment

  • Complete end-of-day activities including posting charges to accounts, running night audit backup, and roll the date reports.

  • Process all payments types such as room charges, cash, checks, debit, or credit cards.

  • Sell a room/accommodation to guest without reservations based on availability

  • Operate telephone switchboard station, process requests for wake up calls, and advise guests of any messages.

  • To assist with guests queries, i.e. places of local interest, local travel, facilities, theatres, restaurants, etc.

  • Follow Brand Standards in all aspects of the job role

What do you need to apply?

We look for strong communication and customer service skills, enthusiasm, ability to adapt, and flexibility to work shift patterns. It is essential you have hospitality and/or customer service experience. Previous experience of working Nights is preferred.

Benefits include;

  • World class training programs and opportunity to grow and develop

  • Global Hotel discount scheme across all Marriott brands

  • Complimentary Hotel gym/leisure membership

  • Competitive pay for every hour worked & potential gratuities

  • Free Parking

  • Meal on Duty

  • Discounts and much more…

Marriott Hotels, Marriott International’s flagship brand with more than 500 global locations, is advancing the art of hosting so that our guests can travel brilliantly. As a host with Marriott Hotels, you will help keep this promise by delivering premium choices, sophisticated style, and well-crafted details. With your skills and imagination, together we will innovate and reinvent the future of travel.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of “Wonderful Hospitality. Always.” by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that’s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand’s namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment™. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin your purpose, belong to an amazing global​ team, and become the best version of you.