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Registered Branch Manager

2 months ago

Farnborough, United Kingdom Melody Care Full time

We are seeking a dedicated Registered Manager who can provide strong leadership skills from the start with a view to building the hours of care whilst ensuring safeguarding and protection requirements are always adhered to and met. Shape the success of your branch with the guidance of the Operations Manager. You will be able to cultivate an open and engaging culture where each employee believes they can make a difference to our business.

Principle Responsibilities:

Below is a list of the duties and accountabilities you may be asked to undertake as the Registered Branch Manager:

  • Lead by example, working in partnership with the staff team to safeguard our Clients and Carers at all times;
  • Overall operational responsibility for the management of the branch to include, staffing, budget, performance, maintaining capacity and oversight of all records and personal files;
  • Be responsible for the development, growth and operational performance of your branch, the service, staff and Carers out in the field;
  • Promote, drive and grow brand new care packages;
  • Promote the highest standards of care and service ensuring quality standards are maintained within all aspects of the business;
  • Take accountability for branch and Carer compliance ensuring CQC regulations and company policies are maintained;
  • Be responsible for decisions within the recruitment of staff and maintaining the retention;
  • Support new Carers and Office staff throughout all on-boarding stages;
  • Positively contribute to the development, implementation and monitoring of the clients care plans to include liaising with the appropriate external professionals, agencies and families;
  • Developing business / people plans and prepare strategies to increase business potential;
  • Proactively identify and develop new business sources;
  • Provide effective leadership to staff to ensure high levels of performance and employee engagement and well being;
  • Manage the Deputy Care Manager, Care Coordinator and/or Administrator and Supervisors. Conducting individual performance & development reviews and supervisions with senior members of the care team;
  • Manage new Client Meetings ensuring the completion of quality Care Plans;
  • Attend Client reviews as and when required;
  • Manage weekly office team meetings and attend bi-weekly meetings with the Operations Manager and office team:
  • Build effective internal working relationships with our Training and Recruitment Departments to help support and develop your branch;
  • Accountable for the On-Call system for your individual branch;
  • Accountable for the administration of the branch to include accounts and expenditure; ensure monthly payroll information is signed and sent to payroll;
  • Efficiently organise, plan and prioritise workload;
  • Liaise with the Quality Assurance Manager in respect of governance, policies and procedures;
  • Participation of our Quality Assurance and Auditing processes;
  • Manage the maintenance and protection all Client records in accordance with the GDPR Policy;
  • Ability to develop the business and grow the Home Care Team and Client Portfolio;
  • Attend any training courses required; and,
  • Attend Emergency Care Calls.

NVQ Level 5 required