Branch Manager Trainee
2 weeks ago
About the Role:
As a Trainee Branch Manager at Thrifty Car & Van Rental, you will play a pivotal role in ensuring the efficient and profitable functioning of our branch. Your primary focus will be on delivering exceptional customer service, leading a dynamic team, and collaborating closely with various departments to achieve organizational goals.
Main Responsibilities:
• Identify and convert sales opportunities, motivate the team in upselling incremental products, and explore new business opportunities and partnerships through market research and competitor analysis.
• Ensure comprehensive training for yourself and colleagues in line with company guidelines.
• Manage all thrifty processes and procedures in line with audit criteria.
• Work within Service Level Agreements, driving performance improvements to meet all branch KPI objectives.
• Safeguard the branch and its assets, promptly reporting any risks or security events to the Security Manager.
• Maintain effective communication with your Senior Location Manager and colleagues for collective success.
• Proactively manage your time to ensure branch performance meets targets.
Key Requirements:
• Ability to handle multiple tasks, prioritize effectively, and work under pressure.
• Self-starter with a positive approach to team development and continuous improvement.
• Demonstrate excellent customer service and lead by example.
• Previous experience in the car rental industry or a related field.
• Excellent communication and administrative skills.
• Computer skills (email, spreadsheets, and the ability to learn/use in-house systems).
• Full driving licence (held for 12 months at least).
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