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Fleet Operations Administrator

2 months ago

Birmingham, United Kingdom Goodyear Full time

Goodyear. More Driven.

Location:

Birmingham (UK) - Hybrid Working.

The Role:

We have an excellent opportunity for a Fleet Operations Administrator at Goodyear

This opportunity is a fixed term contract for 3 months, focusing on administrative tasks for a Fleet Operations Project for Ireland.

Principle Duties and Responsibilities:

  • Take full responsibility for all of your allocated Customers and Service Providers, build relationships and manage queries proactively to a satisfactory resolution.
  • Ensure accurate loading of Contract data, Vehicle data, Tyre data, Service Provider Pricing &Customer Pricing.
  • Maintain the data base of user passwords and ensure user security and confidence is maintained.
  • Ensure invoicing is completed to schedule.
  • Action all Fleet / service provider queries within agreed timescales and assist in identifying root causes and potential fixes to these queries.
  • Have a full working knowledge of Customer SLA’s and service provider work instructions.
  • Ensure that service providers record jobs correctly to ensure correct billing to the customer and payment to the service provider.
  • Deliver system training to Service Providers as required/directed by your manager, help in identifying ineffective and inaccurate use of systems and highlight these instances.
  • Work with the sales teams on agreed projects / bids to providing a consultative service in scoping customer requirements.
  • Attend and contribute to team meetings, help identify issues and solutions to deliver continuous improvements.
  • Achieve the individual and business KPI’s that directly drive activity that contributes to achievement of the business goals.
  • Improve communication to customers, Service Providers and Sales teams on job statuses to support business objectives
  • Reporting on business KPI's on a monthly basis. 

Skills, Education and Experience:

  • Job related experience is essential, working in a customer service department is desirable. 
  • 5 GCSE's or equivalent at grade A*-C is essential. 
  • A level or equivalent at grade C or above is desirable.
  • Competent with Microsoft Office Package - Microsoft excel experience is essential.
  • Proven administration and analytical skills.
  • SAP Knowledge, previous FOS experience and tyre industry knowledge is desirable.
  • Self-motivated and driven.
  • Good communication skills, ability to communicate at all levels both verbally and in writing.
  • Good presentation skills.
  • Excellent Telephone skills.
  • Identifies and handles problems quickly with minimal guidance.
  • An ability to prioritise.

Benefits:

Please note that the benefits listed below are based on a full-time position. Some of these benefits will apply for a fixed term contract but some are available following a qualified period. More information will be provided during the interview process.

  • Competitive salary and bonus scheme.
  • Hybrid working.
  • Enhanced defined contribution pension scheme and life assurance scheme.
  • 33 days holiday (including bank holidays).
  • Private medical cover after qualifying period.
  • Staff discount scheme on High Street and leisure activities.
  • Free car parking at head office which is congestion charge free.
  • Option to buy and sell holidays.
  • Up to 4 free tyres annually after 12 months service.
  • Free eye test and flu vouchers.
  • Free tea and coffee at head office.
  • Dell Discount Scheme.