Housing Accommodation Officer

4 weeks ago

Maidenhead, United Kingdom Royal Borough of Windsor and Maidenhead Remote Work Freelance Full time

We have an exciting opportunity for a Housing Accommodation Officer to join us

This is a full-time fixed-term contract for a period of 12 month with a salary of £32,002 to £35,719.

About us:

The Royal Borough of Windsor and Maidenhead (RBWM) takes pride in its exceptional team of dedicated professionals who are passionate about providing quality services to the community. It is a unitary authority in the Royal County of Berkshire providing a range of services through both in-house and commissioned providers. We are set in a major cultural and tourism area with attractions including Windsor Castle, Legoland and Ascot Racecourse.

Given our Royal connections, the eyes of the world are often on us, and we continue to rise to the challenge.

The Role:

Working within the Temporary Accommodation Team you will work alongside Housing Options and Resettlement Teams to support those living in temporary accommodation and ensure their temporary homes are safe and suitable for their occupation. You will be responsible for letting and managing temporary accommodation provided to homeless households.

With experience in a customer focused housing environment, you will also have excellent communication skills and be a skilled negotiator and problem solver. This is a busy role, in a fast-paced environment so the successful candidate will also need to be able to meet deadlines, prioritise their workload, and work as part of an incredible team.

Your role will involve:

Ensuring the effective and efficient management of all Temporary Accommodation in accordance with relevant legislation, policies and procedures:

  • Ensuring all repairing obligations and health & housing safety rating standards are met within Temporary Accommodation provided within homes leased in the private sector including those managed by external providers.
  • Managing relationships with homeless households provided temporary accommodation including action to assist in income recovery, investigate anti-social behaviour and where needed support to recover possession.
  • Building and maintaining relationships with providers of Temporary Accommodation.
  • Identifying safeguarding risks, welfare and support needs of residents and the suitability of accommodation provided.
  • Supporting the Housing Options and Resettlement service by contributing to the overall development of the Temporary Accommodation service.

What we are looking for:

  • Experience in a busy frontline housing service or similar, with skills in partnership working, influencing, and negotiating for successful housing outcomes.
  • Knowledge of Housing Act 1996, Homelessness Reduction Act 2017, Suitability of Accommodation, and repairing and health and safety obligations for temporary accommodation and private sector standards.
  • Strong understanding of the needs of homeless households in temporary accommodation, with effective communication, time management, mediation, and problem-solving skills.
  • Ensure timely inspection of temporary accommodation properties for suitability and condition, and maintain accurate and up-to-date property and customer records.
  • A team player who will collaborate closely with the Housing Options Team for a seamless customer process.

What we offer:

  • 32 days annual leave
  • Flexible working including a hybrid working pattern for a better work-life balance.
  • Generous Local Government Pension scheme includes life cover (3 times of annual salary); and an Additional Voluntary Contribution (AVC) scheme to enhance your pension provision.
  • Free employee parking close to the offices.
  • Give As You Earn scheme.
  • Instant Reward Scheme to recognise and reward innovative achievement.
  • Employee Assistance Programme providing counselling, advice and information.
  • Access to discounts and deals with hundreds of retailers, including discounted gym memberships and travel deals.

RBWM values a collaborative and inclusive work environment, fostering creativity and innovation in all aspects of its operations. As an equal opportunities’ employer, we encourage applications from all as we believe diverse talent makes us stronger. 

If you have a disability, are a current or former member of the armed forces or have been part of any formal care system up to the age of 25, you will be guaranteed an interview, should you meet the minimum requirements for the role.

Application Closing Date: 23rd June 2024

Interviews: w/c 1st July 2024

If you wish to discuss this position informally, please contact Parvinder Dhadli, Housing Accommodation Lead by email – Parvinder.Dhadli@rbwm.gov.uk

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