Housing Apprentice

1 week ago

Maidenhead, United Kingdom Housing Solutions Full time

**Job details**:

- Job reference
- REQ0102
- Date posted
- 07/02/2024
- Application closing date
- 26/02/2024
- Location
- Maidenhead
- Salary
- £21,028 per annum
- Package
- Blank
- Contractual hours
- 37
- Basis
- Full Time
- Job category/type
- Resident Services & Community
- Housing Apprentice - JD.pdf

**Housing Apprentice (18 Month Fixed Term Contract)**:

- Job description

**About The Role**:
An exciting opportunity to join Housing Solutions as a Housing Apprentice, under a fixed term 18 month contract while completing a Level 3 Housing and Property Management qualification. While completing your apprentice you will be working in our friendly and professional Housing Department and supporting the provision and delivery of an efficient and effective Housing/Neighbourhood service. You will support front line housing management service, helping officers within the housing service teams while learning and developing an understanding of the Housing Association sector and the housing roles within Housing Solutions.

Undertaking a rotational programme, you will spend time with the key areas within housing, shadowing officers and developing an understanding of the housing environment. You will learn how to effectively deal with first line enquiries from customers over the phone or face to face, and to offer basic advice or refer the customer onto the most relevant officer. You will develop a basic broad range of housing services knowledge, so that customers’ can be given correct information, support, and advice, including sign posting to relevant services upon first contact and providing assistance and support for customers to access digital services.

You will be responsible for the housekeeping and inputting of data on the housing management systems to ensure all customer files hold relevant information and are kept up to date. You will also obtain customer feedback on services delivered, collate data and provide statistical information for the purpose of reporting performance.

**About you**:
Do you feel like you want to have a key impact on people’s day-to-day lives and flourish in a problem solving environment? Then this is the role for you

If you love helping people, are well organised, like a challenge and have a cool head, then you should excel as a housing apprentice. You’ll also need to be calm, attentive and reassuring. Good people skills are tfore an important requirement, but this job also requires you to do a number of other duties demanding a range of talents. It’s also useful if you’re a strong communicator, as you may need to represent clients and mediate on their behalf to try and achieve a good outcome for their particular issue.

The successful applicant will require an enhanced Disclosure and Barring Service (DBS) certificate which is considered satisfactory to Housing Solutions.

**About Us**:
Housing Solutions is a not for profit Housing Association, rooted in the local community providing quality, affordable homes to rent and buy across the local area. Our mission is to make our **residents proud of w they live and our colleagues proud of w they work**. Our services are driven by our strategic goals of safe, satisfied and sustainable, underpinned by our company values of **ownership, innovation, teamwork and inclusion.**

Established in 1995 we provide quality, affordable homes to rent and buy across the South East of England. We are rooted in the local community and we offer a wide range of housing services and housing options, including affordable homes to rent, properties to buy under shared ownership; market rent properties, and specialist accommodation for older people and people who need care and support to live within the community.

**Why Choose Us**:
We pride ourselves on putting our residents at the heart of everything we do. We are invested in our local community and can see the difference we make in the area we live and work. Our employees are passionate and driven to achieve the best results for our residents, and are rewarded for their hard work and commitment.

Our modern and fresh working space allows us to work collaboratively together. You will make connections across the whole team and be part of our inclusive and open culture. Achieving the best of both worlds we successfully combine remote working as well as time together in our spacious and modern offices.

**Employee Benefits**:
Our substantial benefit package includes company pension contributions of up to 14% and a strong focus on employee wellbeing, including generous annual leave and our ‘Healthy Lives, Healthy Minds’ programme.

Our commitment to Learning and Development can be seen across the organisation and aims to bring our future leaders to the fore, whilst supporting our employees to reach their career aspirations by offering in house development programmes and sponsorship through our development fund.

**How to Apply**:
The closing date is **26 February 2024 **and we plan to hold a

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