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Healthcare Receptionist

4 months ago

Ashford, United Kingdom New Appointments Group Full time

We are looking for an enthusiastic Receptionist to join a motivated administration team that delivers outstanding customer service to a variety of visitors and staff.

Based in a medical setting you will be required to welcome visitors, filter & direct calls and assist with daily reception administration.

Duties covered:

  • Meet & greet clients in a friendly and professional manner.
  • Answer, screen and direct calls along with taking accurate messages.
  • Handle enquiries and assist with complaints
  • Admin support; send appointment letters and emails, requesting results, department liaison

Skills required:

  • Previous customer service experience ideally in a reception capacity.
  • Knowledge/experience in a healthcare/medical environment is essential.
  • Experience of booking appointments.
  • Excellent knowledge of MS Office.
  • Excellent customer service skills.
  • Team player who can prioritise workload.

This role is based between their Ashford and Canterbury sites.

This is a full-time position offering 37.5 hours per week. There is a requirement to work at weekends on a rota basis for which there is an enhancement on the hourly pay rate for any weekend working.

Starting on a temporary basis, this position has the prospect of becoming a permanent contract after successful completion of a trial period.

The role is subject to Disclosure and Barring Service (DBS) checks.

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