Maxillofacial Receptionist

An exciting opportunity has arisen for an enthusiastic, dynamic, highly motivated, hardworking individual to join a friendly and dedicated team. The job role is varied and requires individuals who can adapt well, manage all duties effectively and be able to work in a fast-paced environment.

You will need to be reliable, flexible, and hard-working with excellent communication and IT skills. Delivery of deadlines is key to this role; you will be expected to work as a team member and also as an individual using your own initiative.

1. Manage and monitor patients through their treatment pathway ensuring compliance to RTT, cancer pathways and local waiting time standards.
2. Arrange minor oral surgery procedures within an appropriate time.
3. Work in a team-based reception service providing support for each other and ensuring continuity of the service.
4. Act as a key point of liaison between patients, GPs, other staff and outside agencies.
5. Responsible for the day-to-day compiling of waiting lists, the co-ordination of scheduling patients and the effective utilisation of the minor oral surgery clinics.
6. Process complex and sensitive information appropriately.
7. Manage waiting lists ensuring compliance with local and national targets and the Trust's Patient Access Policy.

We are one of the largest hospital trusts in England, with five hospitals and community clinics serving a local population of around 800,000 people. Our vision is 'great healthcare from great people'. Everything we do is guided by our values: 'People feel cared for, safe, respected and confident that we are making a difference'. We have a new way of working at East Kent Hospitals, called 'We care'. It's about empowering frontline staff to lead improvements day-to-day. We're looking for compassionate people to be part of our improvement journey for the patients, families and carers we care for every day.

• Ability to communicate with, co-ordinate and liaise with a multidisciplinary team
• Ability to remain calm in a busy environment whilst working under pressure
• The ability to converse at ease with patients and provide advice in accurate spoken English is essential for the post
• Able to work as part of a team and individually

• 1 year experience in NHS environment
• Experience in Healthcare environment

• Understanding of Data Protection
• Knowledge of Allscripts
• Knowledge of medical terminology

• GCSE or equivalent passes in English Language

• Confidentiality - The post holder will have access to confidential information that must not be divulged to any other unauthorized person at any time. This is in compliance with the Trust Data Protection Policy

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.