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Administrator / Customer Service Administration

3 months ago

United Kingdom Tech Mahindra Full time

Warranty Administrator - Fluent Swedish & Norwegian Speaking
Here at Tech Mahindra, we have a fantastic opportunity for a fluent Swedish & Norwegian Speaking – Customer Service Specialist to join our fantastic Warranty Administration team on a 12 month Fixed Term Contract

As a valued member of the warranty administration team, you will work with the Service Teams of dealerships and OEM to obtain approvals and resolve warranty claims.

You will be the liaison with technicians, service advisors and service managers at dealerships and manufacturers to ensure all necessary information to provide for each claim, including photos, documentation, estimates, technician notes, etc.

Fluent Swedish and Norwegian Speaker as you will be communicating with Swedish and Norwegian market customers.
Review and resolve all warranty claims and cases, with accuracy and in a timely manner, adhering to agreed SLAs and KPIs.
Follow all manufacturer’s warranty company policy and procedures.
Communicate effectively with different stakeholders like service advisors and service managers at dealerships and OE aftersales team, while resolving cases and claims.
You will need to be a fluent Swedish and Norwegian speaker as you will be working within the Swedish and Norwegian markets.
A Warranty or Automotive Customer Service background is highly desirable (but not essential).
Excellent written and verbal communication skills (fluent Swedish and Norwegian ).
Experienced in MS Office – Word, Excel.

Monday to Friday 9am to 5pm


Tech Mahindra is a multi-billion £ company who employ over 125,000 professionals across ninety countries, helping over a thousand customers, including fortune five hundred companies achieve excellent customer experience.

By living our culture, both as individuals and as a team, we establish and advance our presence as a brand that is global, innovative, and caring.

We are passionate about finding the right people to join our team and we understand that everyone has specific things they want for their personal and career development, so please do speak to us, and let us know what matters to you

Contact our Talent Acquisition team Tech Mahindra is an equal opportunity employer and is proud to be a Disability Confident employer.

We actively encourage individuals with disabilities to apply for this position and to disclose any specific requirements for the application and interview process.

Our commitment to diversity extends beyond recruitment, as we strive to create a workplace that embraces differences and values the unique contributions of every team member.