Account Manager

2 weeks ago


United Kingdom Sanderson Design Group plc. Full time

Showroom & Account Executive - part-time, 6 Month Contract (fixed-term) We have an exciting opportunity for a Showroom & Account Executive to join us, working across our two beautiful Showrooms at Design Centre Chelsea Harbour and Voysey House, Chiswick.

As Showroom & Account Executive, you will provide excellent customer service to all visitors and assist with running the showrooms as well as implement Brand accounts sales strategy with a selection of existing customers to maximise sales and profitability.

We are a collective of luxury interior brands, each with a special role to play, and two manufacturing brands (Anstey Wallpaper Company and Standfast & Barracks). At Sanderson Design Group we are Sanderson, Morris & Co., Showroom responsibilities:
Maintain an outstanding presentation of the Sanderson Design Group (SDG) brands at all times
Ensure all SDG Brands are fully and appropriately represented to an excellent standard within the showroom at all times
First class knowledge, promotion and presentation of SDG brands
Ensure all visitors to the showroom understand the DNA of each SDG brand and what is they to offer
Advise customers based on their requirements, utilizing collection books, brochures and other marketing materials, discussing range, specifications and samples
Provide visual assets and mood boards to communicate design schemes and confirm orders with clients (upselling and cross-selling)
Follow up on all design appointments with visual assets, quantities, costs and lead times
Proactively source products for customers as required and operate an efficient sampling service
Acknowledge and assist existing customers whilst gathering new leads which can be forwarded to the relevant Brand Development Executive
Provide support and liaise professionally with office-based colleagues and Brand Development Managers as and when appropriate
Use CRM and WG360 where appropriate
Assist in the planning and execution of showroom events
Have an active role in all showroom meetings, offering feedback on competitor and customer activity, new collections and any possible opportunities for the showroom
Account Executive responsibilities:
Implement the SDG Brands accounts sales strategy with a selection of existing customers to maximise sales and profitability
Work closely with the Business Development Managers to maximise sales with their customers
Deliver exceptional service on a portfolio of customer accounts
Engage in project management duties
Deliver sales strategies to customers via phone, virtually or in person
Negotiate sales and agreements to maximise profit
Clearly communicate the progress of initiatives to management
Forecast and track key account metrics e.g., quarterly sales results and annual forecasts
Feedback all suggestions for improvement and market research to management
Year on year incremental performance with existing accounts
Year on year sales growth in line with targets
Customer satisfaction - monthly showroom and sampling statistics
Effective and appropriate understanding and representation of all brands achieved
New customers and project lead generation, providing Return on Customer Visit
Ideally BSc/BA in Business Administration, Finance or relevant field and/or equivalent
Formal sales training would be a strong advantage but not essential
A passion for our brands & products and knowledge of Interior Design (essential)
Comprehensive computer skills including Microsoft Office, Outlook, Word, Excel and PowerPoint

Sanderson Design Group is an international luxury interior furnishings company that designs, manufactures and markets wallpapers and fabrics together with a wide range of ancillary interior products.

In 2020, we brought our portfolio of brands home to Sanderson Design Group, evoking the combined longevity and prodigious creative history of our brands. Sanderson Design Group describes the ebullience of our past endeavours. A collective of quintessentially British luxury interior brands and 2 manufacturing brands, at Sanderson Design Group we are Sanderson, Morris & Co., This has defined and shaped our brands since our very earliest days. The oldest brand in our arsenal, from where we derive the namesake of our group, begun life in 1860, as an importer of fine French wallpapers to London. Arthur Sanderson & Sons Ltd played a pivotal role in defining English interior decoration tastes and its early success led to displaying designs at London’s finest showroom, at Berners Street. Around this time in 1924, Arthur Sanderson & Sons Ltd were awarded The Royal Warrant, becoming “purveyors of wallpaper and paint” to the court of George V.

We recognise that each one of our brands contributes a unique chapter to our story. It is why we represent the full spectrum of British interior design, catering from cutting-edge sleek modern styles, to the hearty warmth of traditional forms. Our decision to rebrand as Sanderson Design Group in 2020 is our way of paying homage to our rich history, as well as marking our path towards a new future. As custodians of over 160 years of design experience, we are proud to Bring the Beautiful into People’s Homes and Lives.


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