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Shift leads

4 months ago

Chester Cheshire, United Kingdom Sykes Cottages Limited Full time

Holiday Experience Team Manager
Role Profile We are thrilled to be seeking our latest Team Manager to coach, motivate and lead the success of our busy team of Holiday Experience Specialists
Alongside previous people management skills, credible knowledge of driving change and a proven track record of driving results, we want to hear from those keen to drive departmental success as well as deliver in the following areas:
- Accountability for team performance, including coaching and development of team members individual performances.
- Ensure that shifts are suitably covered
- Conduct regular reviews of Agents performance and manage under performance
- Drive performance improvements
- To work alongside the Senior Management team within the Operations Department of Sykes Cottages to deliver outstanding results, to positively drive change, to motivate and inspire team members
- To create an environment oriented to trust, open communication , creative thinking and a collaborative approach
- A flexible approach to the role is required and the ability to move around the business should this be required
- Your Key Performance Indicators will be the following:
- Meet and exceed conversion performance for the Call Centre in line with month goals set and agreed
- Team performance is managed in line with Company guidelines – to include performance management, staff retention
-