Claims Handler

1 week ago

Solihull West Midlands, United Kingdom Veezu Full time

Your role at Veezu:

As a Claims Handler reporting into the Claims Manager, your journey with Veezu will involve managing all aspects of Veezu Assist’s liaison with customers in relation to claims handling, providing exceptional customer service, high levels of administration and leading by example to all junior team members across the group.

Who are Veezu?

Veezu is the UK's fastest growing taxi and private hire technology platform operating across hundreds of UK towns and cities. We are a tech-driven on-demand mobility service that supports our hyper-local communities, helping them thrive and so much more

What you’ll do:

  • Manage key relationships, including those with external customers and business partners in addition to various internal departments.
  • Manage each individual claim from first notice of loss to completion, ensuring speed and efficiency of information.
  • Remain compliant with MOJ, DPA, ABI, MIB as is required by law where applicable and company procedures.
  • Liaise with all parties involved including client driver, TP driver, relevant insurance companies, witnesses and any other applicable parties.
  • Provide high quality customer service with an awareness and understanding of customer requirements.
  • Ensure all claims are handled efficiently from our claims handling system, Eclipse Proclaim.
  • Recommend solicitors to clients, as appropriate.
  • Deal with on- and off-hires where necessary and regularly check vehicles as required.
  • Advise Claims Manager of Health & Safety issues.
  • Ensure fair treatment of customers, passengers, Driver Partners and colleagues and act in a professional manner at all times.
  • Be willing to support other business areas as needed.
  • Ensure that customer, passenger, Driver Partner & colleagues’ information is safeguarded at all times, in line with the General Data Protection Regulation (GDPR).
  • Be committed to maintaining our ISO27001 certification and set high standards for Information Security compliance.

What you’ll need:

  • Experience gained within the insurance industry and/or Motor Claims.
  • Motor claims/credit hire knowledge.
  • Honesty and a knowledge of industry regulation and legislation.
  • Knowledge of complaints and referral procedure.
  • Exceptional attention to detail and organisational skills.
  • Ability to effectively manage conflicting deadlines.
  • Excellent communication skills, both written and verbal.
  • Ability to work under pressure in a fast-paced environment.

Where you’ll be:

  • This role will be based out of our Solihull office.

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