Claims Handler

3 weeks ago

Solihull West Midlands, United Kingdom Veezu Full time

About Veezu

Veezu is the UK's fastest-growing taxi and private hire technology platform connecting thousands of driver-partners with millions of passengers.

Veezu helps keep our towns and cities moving safely and efficiently by bringing together people, tech and transportation. Focusing on local transportation needs, we use our expertise and experience in delivering millions of rides to support local communities.

Driving communities forward

Access to transportation is a vital to the thriving local community. We help to fund hundreds of local projects across the country and aims to make a positive difference – because where our communities thrive, Veezu Driver Partners thrive, and our business thrives too.

Culture drives behaviour, behaviour delivers growth

Veezu culture revolves around our core values. Community is at the centre of who we are. It all starts from within Veezu by creating an open, inclusive, and diverse organisation, where all team members belong.

Sustainable growth for a changing climate

Our growth must be sustainable in the towns and cities we serve, which is why we have invested more than £5 million in low emission cars within the last five years.

Your role as a Claims Handler

At Veezu, we believe in creating amazing journeys for all our staff. As a Claims Handler reporting into the Claims Manager, your journey with Veezu will involve managing all aspects of Veezu Assist’s liaison with customers in relation to claims handling, providing exceptional customer service, high levels of administration and leading by example to all junior team members across the group.

Responsibilities

  • Manage key relationships, including those with external customers and business partners in addition to various internal departments with which you will work closely
  • Manage each individual claim from First Notice of Loss (FNOL) to completion ensuring speed and efficiency of information
  • Remain compliant with MOJ, DPA, ABI, MIB as is required by law where applicable and company procedures.
  • Liaise with all parties involved including client driver, TP driver, relevant insurance companies, witnesses and any other applicable parties.
  • Provide high quality customer service with an awareness and understanding of customer requirements.
  • Ensure all claims are handled efficiently from our claims handling system, Eclipse Proclaim
  • Recommend solicitors to clients, as appropriate
  • Deal with on- and off-hires where necessary and regularly check vehicles as required.
  • Accurately input data onto relevant computer database i.e. Eclipse Proclaim
  • Advise Claims Manager of Health & Safety issues
  • Ensure fair treatment of customers, passengers, Driver Partners and colleagues and act in a professional manner at all times.
  • Follow information security policies and procedures.
  • Ensure legal and contractual compliance.
  • Maintain regular consistent and professional attendance, punctuality, personal appearance, and adherence to relevant health & safety procedures.
  • Ensure completion of all mandatory training.
  • Be willing to support other business areas as needed.
  • Adhere to company policies and procedures.
  • Ensure that customer, passenger, Driver Partner & colleagues’ information is safeguarded at all times, in line with the General Data Protection Regulation (GDPR).
  • Be committed to maintaining our ISO27001 certification and set high standards for Information Security compliance.
  • Maintain information security to a recognised required standard in line with business needs
  • Follow information security policies and procedures.

Personal Competencies

  • Experience gained within the Insurance Industry and / or Motor Claims
  • Motor claims/credit hire knowledge
  • Honesty and a knowledge of industry regulation and legislation
  • Knowledge of complaints and referral procedure
  • Exceptional attention to detail and organisation skills
  • Ability to effectively manage conflicting deadlines
  • Excellent communication skills both written and verbally
  • Ability to work under pressure in a fast-paced environment

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