Trainee Claims Handler

1 month ago

Solihull West Midlands, United Kingdom Veezu Full time

Veezu is the UK's fastest-growing taxi and private hire technology platform connecting thousands of driver-partners with millions of passengers.

Veezu helps keep our towns and cities moving safely and efficiently by bringing together people, tech and transportation. Focusing on local transportation needs, we use our expertise and experience in delivering millions of rides to support local communities.

Driving communities forward

Access to transportation is a vital to the thriving local community. We help to fund hundreds of local projects across the country and aims to make a positive difference – because where our communities thrive, Veezu Driver Partners thrive, and our business thrives too.

Community is at the centre of who we are. Our growth must be sustainable in the towns and cities we serve, which is why we have invested more than £5 million in low emission cars within the last five years.

Your role as a Claims Handler

As a Claims Handler reporting into the Claims Manager, your journey with Veezu will involve managing all aspects of Veezu Assist’s liaison with customers in relation to claims handling, providing exceptional customer service, high levels of administration and leading by example to all junior team members across the group.

Manage each individual claim from First Notice of Loss (FNOL) to completion ensuring speed and efficiency of information
Provide high quality customer service with an awareness and understanding of customer requirements.
Ensure all claims are handled efficiently from our claims handling system, Eclipse Proclaim
Accurately input data onto relevant computer database i.e. Advise Claims Manager of Health & Safety issues
Follow information security policies and procedures.
Ensure legal and contractual compliance.
Ensure completion of all mandatory training.
Adhere to company policies and procedures.
Ensure that customer, passenger, Driver Partner & colleagues’ information is safeguarded at all times, in line with the General Data Protection Regulation (GDPR).
Follow information security policies and procedures.


Experience gained within the Insurance Industry and / or Motor Claims
Motor claims/credit hire knowledge
Knowledge of complaints and referral procedure

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