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Facilities Assistant

4 months ago

Wembley Greater London, United Kingdom AKTON Resourcing Ltd Full time

Facilities Assistant Wembley Job Role Provide a professional customer-focused Helpdesk to stakeholders, using the FM software to receive and process email and telephone requests for FM support. Deliver high-quality customer service and maintain high levels of customer satisfaction by providing FM support services to stakeholders across the Brent estate eg access control, car park administration and locker administration. Principal Accountabilities Process the timely production and removal of staff ID cards, in accordance with the council starters and leavers process. Manage the Civic Centre access control system including setting the provision of access profiles in accordance with operational need. Complete the daily and monthly Civic Centre car park financial reconciliation of takings and provide monthly breakdown reporting to senior managers across the department. Complete access control and car park access reports as requested. Manage the Car Park ANPR system to ensure access is only gained by those authorised to do so. Investigate complaints and maintain records in relation to car park payments and issue refunds where necessary. Operational administration of the FM Helpdesk ensuring helpdesk tickets are recorded and assigned to the correct team and actioned within the service level agreement timescales