Account Relationship Managers

3 weeks ago

London, United Kingdom Smart DCC Full time

London - Hybrid working
Perm role
Competitive Salary plus benefits
As part of DCC’s procurement transformation, we are looking for a Senior Supplier Relationship Manager (SRM) who is a leader of people and has experience of working in a complex commercially focused environment. The Senior SRM will focus on day-to-day management of a team of Supplier Relationship Managers, as well as managing relationships with senior stakeholders to secure strategic alignment with suppliers. They will lead the delivery of cross-functional 360-degree strategic initiatives, mutually agreed with suppliers, across value add, risk & safety, performance and commercial criteria.
Lead and effectively manage a team of Supplier Relationship Managers in addition to having full accountability for their portfolio of suppliers with contract value in excess of £100m
· Concept to Contract, Contract to Market, and Market to Retire
· Keep abreast of new developments in the world of SRM and build best in class supplier relationship management based on industry best practice
· Build forward-facing supplier strategies focused on value-add creation, aligned to Business & Development Plan, CTO roadmap, ESG agenda, Commercial strategy, and associated business strategies
Lead identification and delivery of 360-degree strategic initiatives mutually agreed with DCC and suppliers across Value Add, Risk & Safety, Performance, and Commercial value for money
· Collate and report the balanced scorecard for DCC, own Voice of the Supplier and Voice of the Customer surveys, to identify areas for improvement and develop strategic initiatives
· Maintain deep knowledge of the supplier’s business performance and market trends, operating as the acknowledged internal supplier expert within DCC, using that knowledge to inform category and programme procurement strategies and sourcing plans and approaches
Proven experience in setting stretching goals that align with business strategy with a focus on quality
· Experience in effective stakeholder management to drive commercial benefits
· Ability to identify and translate the scope of a project into an actionable plan
· Line management experience
Experience and excellent track record as a Supplier Relationship Management or Customer Relationship management in the Technology or Telco sectors
· Understanding and experience of key practices in procurement/SRM (e.g. category/supplier spend analysis, commercial contracts and vendor performance/quality management)
· Proven experience in leading supplier segmentation exercises, developing supplier’s capabilities and building strategic relationships
· Ability to proactively monitor and raise potential supplier risks such as supplier's financial strength, HSE and Regulatory Compliance using relevant tools
· Ability to independently identify and design KPIs to track and measure supplier delivery and improve supplier performance
· Able to communicate effectively with junior and senior stakeholders
· Whether it’s doing purposeful work, helping us grow or building the career you want – we’ll give you the support to do it all. Our secure network for smart meters is transforming Britain’s energy system and helping the country’s fight against climate change: we want you to be part of our journey.
Barrett@capita.Barrett@capita.Capita Opportunity Statement
The parent company, Capita Plc*, are a leading UK provider of technology enabled business services. We work across such a huge range of businesses and sectors, that you’ll have the opportunity to grow and develop your career in any number of directions. You’ll also become part of a network of 63,000 experienced, innovative, and dedicated individuals across multiple disciplines and sectors.

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