Information Technology Technical Support

2 months ago

Witham Essex, United Kingdom DD Full time

Are you experienced in IT Technical Support, looking to join a growing company and an established IT team? We are looking for IT Technical Support to join our Service Desk to act as the single point of contact for all IT Service contacts and can collaboratively participate in major incidents, problem management, day-to-day incidents and requests. This is the perfect opportunity for an innovative individual who ensures they know exactly what is going on in the tech space and can use that knowledge to make recommendations to the wider business.

Main Duties and Responsibilities

  • Commercially working with service desk tools and technology, such as ITSM, remote access and knowledge resources.
  • Troubleshooting and resolving customer issues on hardware and software. In addition to performing advanced remote troubleshooting through diagnostic techniques and pertinent questions.
  • Completing daily system checks, providing cover for the daily backup and rotating as required. Maintaining workstations, networking equipment and servers, including IT stock for emergency replacements.
  • Managing customer expectations, providing timely updates appropriate to SLA’s and prioritising workload to meet strict deadlines.
  • Working closely with the support teams to resolve ongoing issues and assist in the recovery of any major system failures. Assisting colleagues in the resolution of issues or tasks.
  • Sharing knowledge to the team as and when required

Technical Comptencies & Skills Required

  • Knowledge or certification of best practice frameworks (such as ITIL, ISO20k) for the delivery of IT services
  • Systems Management via SCCM and Intune
  • Client and Server Troubleshooting
  • Confident in answering calls and emails from our colleagues around the business.
  • Knowledge of network Setup, Management and Troubleshooting
  • Basic SQL Knowledge
  • Device hardware knowledge and experience
  • Knowledge/Experience around the Microsoft Dynamics suite, CRM, Field Service, and F&O.

What we offer

  • Discretionary company performance related bonus.
  • Comprehensive discount portal including gym memberships, shopping savings and days out.
  • SmartPay loan scheme - with the added bonus of no interest being applied.
  • Cycle2Work scheme.
  • Enhanced holiday entitlement – 33 days in total, including bank holidays.
  • Additional day off to celebrate your BIRTHDAY
  • Ability to purchase additional annual leave.
  • Company Pension scheme.
  • Dental Plan.
  • Company sick pay, life assurance, and enhanced maternity/paternity pay.
  • Eye test vouchers.
  • Mental health support services and a virtual GP service.

Who are DD?

DD offers specialist products, equipment and support services to the dental and beauty markets across the UK and the Republic of Ireland. We are rapidly growing and our vision is to become healthcare’s first choice for clinical treatment products and service solutions. Our IT team is full of energy, with a passion for what they do. So it’s key that you are keen to be part of a collaborative and successful team.

Applications for this position will lose on Friday 15th November and applicants will be shortlisted after this.

#LI-onsite #onsite #onsitejobs

  • Information Technology Technical Support

    4 weeks ago

    Witham, Essex, United Kingdom DD Full time

    Are you an experienced IT Technical Support professional seeking to grow within a dynamic company and an established IT team? DD is looking for a dedicated IT Technical Support to join our Service Desk as the first point of contact for all IT service inquiries. This role involves actively participating in major incidents, managing day-to-day requests, and...

  • Information Technology Technical Support

    1 month ago

    Witham, Essex, United Kingdom DD Full time

    Are you an experienced IT Technical Support professional seeking to grow within a dynamic company and an established IT team? DD is looking for a dedicated IT Technical Support to join our Service Desk as the first point of contact for all IT service inquiries. This role involves actively participating in major incidents, managing day-to-day requests, and...

  • Information Technology Technical Support

    4 weeks ago

    Witham, United Kingdom DD Full time

    Are you an experienced IT Technical Support professional seeking to grow within a dynamic company and an established IT team? DD is looking for a dedicated IT Technical Support to join our Service Desk as the first point of contact for all IT service inquiries. This role involves actively participating in major incidents, managing day-to-day requests, and...

  • Information Technology Technical Support

    1 month ago

    Witham, United Kingdom DD Full time

    Are you an experienced IT Technical Support professional seeking to grow within a dynamic company and an established IT team? DD is looking for a dedicated IT Technical Support to join our Service Desk as the first point of contact for all IT service inquiries. This role involves actively participating in major incidents, managing day-to-day requests,...

  • Information Technology Technical Support

    1 month ago

    Witham, United Kingdom DD Full time

    Are you an experienced IT Technical Support professional seeking to grow within a dynamic company and an established IT team? DD is looking for a dedicated IT Technical Support to join our Service Desk as the first point of contact for all IT service inquiries. This role involves actively participating in major incidents, managing day-to-day requests, and...

  • Information Technology Technical Support

    1 month ago

    Witham, United Kingdom DD Full time

    Are you an experienced IT Technical Support professional seeking to grow within a dynamic company and an established IT team? DD is looking for a dedicated IT Technical Support to join our Service Desk as the first point of contact for all IT service inquiries. This role involves actively participating in major incidents, managing day-to-day requests, and...

  • Information Technology Technical Support

    1 month ago

    Witham, United Kingdom DD Full time

    Are you an experienced IT Technical Support professional seeking to grow within a dynamic company and an established IT team? DD is looking for a dedicated IT Technical Support to join our Service Desk as the first point of contact for all IT service inquiries. This role involves actively participating in major incidents, managing day-to-day requests, and...

  • Technical Support Specialist

    4 days ago

    Witham, Essex, United Kingdom In Technology Group Full time

    Job Title1st Line IT Support EngineerAbout the JobWe are seeking a skilled 1st Line Helpdesk Engineer to join our team on a contract basis. This is a great opportunity for someone who wants to work in a dynamic environment and provide technical support to clients.Key ResponsibilitiesProvide 1st line support for hardware and software issues across multiple...

  • Information Technology Support Technician

    3 weeks ago

    Maldon, Essex, United Kingdom Allegiance Group Full time €35,000

    Job Title: 2nd Line Support Engineer Location: Maldon, Essex Salary: Up to £35,000 per annum Are you a skilled IT professional with 5+ years’ experience and expertise in Microsoft technologies? My client are looking for a 2nd Line Support Engineer. You’ll resolve technical challenges, perform server upgrades, and contribute to key IT projects. ...

  • Information Technology Support Technician

    3 weeks ago

    Maldon, Essex, United Kingdom Allegiance Group Full time €35,000

    Job Title: 2nd Line Support Engineer Location: Maldon, Essex Salary: Up to £35,000 per annum Are you a skilled IT professional with 5+ years’ experience and expertise in Microsoft technologies? My client are looking for a 2nd Line Support Engineer. You’ll resolve technical challenges, perform server upgrades, and contribute to key IT projects. ...

  • Information Technology Support Technician

    3 weeks ago

    Maldon, Essex, United Kingdom Allegiance Group Full time €45,000

    Job Title : 3rd Line Support Engineer Location: Maldon, Essex Salary: Up to £45,000 per annum Are you a seasoned IT professional with 10+ years of experience and advanced expertise in Microsoft technologies? My client are seeking a 3rd Line Support Engineer to tackle complex technical challenges, lead critical IT projects, and play a key role in...

  • Information Technology Support Technician

    3 weeks ago

    Maldon, Essex, United Kingdom Allegiance Group Full time €45,000

    Job Title : 3rd Line Support Engineer Location: Maldon, Essex Salary: Up to £45,000 per annum Are you a seasoned IT professional with 10+ years of experience and advanced expertise in Microsoft technologies? My client are seeking a 3rd Line Support Engineer to tackle complex technical challenges, lead critical IT projects, and play a key role in...

  • 1st Line IT Support Engineer

    2 weeks ago

    Witham, United Kingdom In Technology Group Full time

    1st Line IT Support Engineer - Contract VacancyRate: £150 - £160 p/d Working Location: Witham, Essex - Onsite Contract Length: 5 weeks (potential for extension)My client has a requirement for a 1st Line Helpdesk Engineer on a 5 Week contract. The client is a Managed Service Provider who helps Essex businesses and charities to achieve success by keeping...

  • 1st Line IT Support Engineer

    4 weeks ago

    Witham, United Kingdom In Technology Group Full time

    1st Line IT Support Engineer - Contract Vacancy Rate: £150 - £160 p/d Working Location: Witham, Essex - Onsite Contract Length: 5 weeks (potential for extension) My client has a requirement for a 1st Line Helpdesk Engineer on a 5 Week contract. The client is a Managed Service Provider who helps Essex businesses and charities to achieve success by...

  • Internal Technical Support

    4 weeks ago

    Essex, United Kingdom On Target Recruitment Ltd Full time

    The Job   The Company:  This is a great opportunity to join a recognised company who are market leaders within the roofing industry.  Our client has a long-standing heritage of excellence and an established strong track record in the market sector. Leading provider of roofing in the field of liquid sealants and coatings.  Our client focuses on the...

  • Technical Support Expert

    5 days ago

    Essex, United Kingdom Investigo Full time

    Job Description:We are seeking a Technical Support Expert to join our team at Investigo. This role involves providing MS365 support and maintaining Azure infrastructure.Main Responsibilities:Support users with MS365-related issuesMaintain and improve Azure infrastructureStay up-to-date with the latest technology trendsRequirements:At least 2 years of...

  • 2nd Line Engineer

    1 week ago

    Essex, United Kingdom In Technology Group Full time

    Job Title: 2nd Line Support Engineer Location: Essex (onsite full-time) Industry: Managed Service Provider (MSP) Salary: Up to £35,000 per annum About the Role: We are currently recruiting for an experienced 2nd Line Support Engineer to join a dynamic and fast-paced Managed Service Provider (MSP) based in Essex, supporting SMEs. This is an exciting...

  • Technical Support Specialist

    1 week ago

    Essex, United Kingdom Lewis Row Recruitment Full time

    Firm OverviewLewis Row Recruitment is a leading recruitment agency with a strong focus on delivering exceptional results for our clients.About the RoleThis is a fantastic opportunity for an IT Systems Administrator to join our firm's System and Data team in HR for a 6-month contract. The successful candidate will be responsible for managing and maintaining...

  • IT Infrastructure Technician

    4 days ago

    Witham, Essex, United Kingdom In Technology Group Full time

    Job SummaryWe are seeking a skilled 1st Line Helpdesk Engineer to join our team on a contract basis. As a Helpdesk Engineer, you will be responsible for providing technical support to our clients and ensuring their systems are operational and secure.About the CompanyIn Technology Group helps Essex businesses and charities achieve success by keeping systems...

  • First Line IT Service Desk Technician

    1 week ago

    Witham, Essex, United Kingdom In Technology Group Full time

    About the RoleWe are seeking a skilled First Line IT Service Desk Technician to join our team on a 5-week contract. The successful candidate will provide technical support and troubleshooting services for our clients in the Essex area.The ideal candidate will have experience working in a managed service provider environment, with strong knowledge of...