Information Technology Technical Support

2 weeks ago

Witham, United Kingdom DD Full time

Are you an experienced IT Technical Support professional seeking to grow within a dynamic company and an established IT team? DD is looking for a dedicated IT Technical Support to join our Service Desk as the first point of contact for all IT service inquiries. This role involves actively participating in major incidents, managing day-to-day requests, and ensuring seamless problem resolution. This is an exciting opportunity for an innovative tech enthusiast who stays on the cutting edge of technology trends and can leverage that knowledge to drive valuable recommendations across the business. As we transition our focus towards CRM and the Dynamics suite, your expertise will play a pivotal role in supporting this strategic direction.


Key Responsibilities:

  • Service Desk Management: Utilise ITSM, remote access, and knowledge resources to support effective service desk operations.
  • CRM and Dynamics Environment: Help manage and maintain our CRM and Dynamics environment, aligning with our business transformation goals.
  • Issue Resolution & Troubleshooting: Diagnose and resolve complex customer hardware and software issues, providing advanced troubleshooting through diagnostics and engaging questioning.
  • Customer Experience Management: Set and manage customer expectations, provide timely updates aligned with SLAs, and prioritize workloads to meet tight deadlines.
  • Collaborative Problem-Solving: Partner with support teams to resolve issues, support system recovery efforts, and assist colleagues with complex tasks.
  • Daily Operations & Maintenance: Conduct daily system checks, cover daily backups, maintain workstations, and manage networking equipment, servers, and IT stock for emergency replacements.


Technical Competencies & Required Skills

  • Essential:
  • Proficiency with Microsoft Dynamics Suite, CRM and Field Service.
  • Experience using admin tools, AD, DNS, DHCP, GOP etc
  • Experience using Azure AD/Entra, Intune, Exchange etc
  • Certification or practical knowledge of IT service best practices (ITIL, ISO20k).
  • Strong communication skills for handling colleague calls and emails.
  • Desirable:
  • Experience with SCCM, Intune, and client-server troubleshooting.
  • Basic SQL knowledge, device hardware expertise, and network management skills.


What we offer

  • Discretionary company performance related bonus.
  • Comprehensive discount portal including gym memberships, shopping savings and days out.
  • SmartPay loan scheme - with the added bonus of no interest being applied.
  • Cycle2Work scheme.
  • Enhanced holiday entitlement – 33 days in total, including bank holidays.
  • Additional day off to celebrate your BIRTHDAY
  • Ability to purchase additional annual leave.
  • Company Pension scheme.
  • Dental Plan.
  • Company sick pay, life assurance, and enhanced maternity/paternity pay.
  • Eye test vouchers.
  • Mental health support services and a virtual GP service.


Who are DD?

DD offers specialist products, equipment and support services to the dental and beauty markets across the UK and the Republic of Ireland. We are rapidly growing and our vision is to become healthcare’s first choice for clinical treatment products and service solutions. Our IT team is full of energy, with a passion for what they do. So it’s key that you are keen to be part of a collaborative and successful team.


Applications for this position will close on Friday 22nd November and applicants will be shortlisted after this.

  • Information Technology Technical Support

    3 weeks ago

    Witham, United Kingdom DD Full time

    Are you experienced in IT Technical Support, looking to join a growing company and an established IT team? We are looking for IT Technical Support to join our Service Desk to act as the single point of contact for all IT Service contacts and can collaboratively participate in major incidents, problem management, day-to-day incidents and requests. This is the...

  • Information Technology Technical Support

    2 weeks ago

    Witham, United Kingdom DD Full time

    Are you experienced in IT Technical Support, looking to join a growing company and an established IT team? We are looking for IT Technical Support to join our Service Desk to act as the single point of contact for all IT Service contacts and can collaboratively participate in major incidents, problem management, day-to-day incidents and requests. This is the...

  • Information Technology Technical Support

    2 weeks ago

    Witham, United Kingdom DD Full time

    Are you experienced in IT Technical Support, looking to join a growing company and an established IT team? We are looking for IT Technical Support to join our Service Desk to act as the single point of contact for all IT Service contacts and can collaboratively participate in major incidents, problem management, day-to-day incidents and requests. This is...

  • Information Technology Technical Support

    2 weeks ago

    Witham, United Kingdom DD Full time

    Are you an experienced IT Technical Support professional seeking to grow within a dynamic company and an established IT team? DD is looking for a dedicated IT Technical Support to join our Service Desk as the first point of contact for all IT service inquiries. This role involves actively participating in major incidents, managing day-to-day requests, and...

  • Information Technology Technical Support

    2 weeks ago

    Witham, United Kingdom DD Full time

    Are you an experienced IT Technical Support professional seeking to grow within a dynamic company and an established IT team? DD is looking for a dedicated IT Technical Support to join our Service Desk as the first point of contact for all IT service inquiries. This role involves actively participating in major incidents, managing day-to-day requests,...

  • Information Technology Technical Support

    3 weeks ago

    Witham, Essex, United Kingdom DD Full time

    Are you experienced in IT Technical Support, looking to join a growing company and an established IT team? We are looking for IT Technical Support to join our Service Desk to act as the single point of contact for all IT Service contacts and can collaboratively participate in major incidents, problem management, day-to-day incidents and requests. This is...

  • Information Technology Technical Support

    3 weeks ago

    Witham, Essex, United Kingdom DD Full time

    Are you experienced in IT Technical Support, looking to join a growing company and an established IT team? We are looking for IT Technical Support to join our Service Desk to act as the single point of contact for all IT Service contacts and can collaboratively participate in major incidents, problem management, day-to-day incidents and requests. This is...

  • Information Technology Technical Support

    2 days ago

    Witham, Essex, United Kingdom DD Full time

    Are you an experienced IT Technical Support professional seeking to grow within a dynamic company and an established IT team? DD is looking for a dedicated IT Technical Support to join our Service Desk as the first point of contact for all IT service inquiries. This role involves actively participating in major incidents, managing day-to-day requests, and...

  • Information Technology Technical Support

    2 hours ago

    Witham, Essex, United Kingdom DD Full time

    Are you an experienced IT Technical Support professional seeking to grow within a dynamic company and an established IT team? DD is looking for a dedicated IT Technical Support to join our Service Desk as the first point of contact for all IT service inquiries. This role involves actively participating in major incidents, managing day-to-day requests, and...

  • Technical Support Specialist

    4 weeks ago

    Witham, United Kingdom In Technology Group Limited Full time

    We are seeking a skilled 2nd Line Support Engineer to join our client's service desk team. As a key member of the team, you will be responsible for providing technical support to clients via phone calls, emails, and ticketing systems.The ideal candidate will have a strong understanding of Office 365 products and Windows Servers, as well as experience with...

  • IT Support Engineer

    4 weeks ago

    Witham, United Kingdom In Technology Group Full time

    Job Title: IT Support Engineer (1st and 2nd Line Support)Location: Witham, Essex (fully onsite)Salary: £(phone number removed) per annum (DOE)Job Type: Full-Time, PermanentIndustry: Managed Service ProviderJob Overview:We are seeking a motivated and skilled IT Support Engineer to join our IT team in Witham. The successful candidate will provide 1st and 2nd...

  • Technical Support Specialist

    5 days ago

    Witham, Essex, United Kingdom SENDirect Full time

    As a Technical Support Specialist, you will play a vital role in supporting the IT infrastructure across multiple schools within our trust.Key ResponsibilitiesProvide first-line technical support to students and staff, troubleshooting and resolving hardware and software issues.Install, configure, and maintain computer systems, networks, and peripherals,...

  • 2nd Line Support Specialist

    4 weeks ago

    Witham, Essex, United Kingdom In Technology Group Limited Full time

    Job Title: 2nd Line Support SpecialistJob Overview:We are working with a Managed Service Provider looking to expand their service desk team. The company is seeking a skilled 2nd Line Support Specialist to join their team of 4 engineers covering 1st-3rd line support to external clients.Key Responsibilities:Providing 2nd line support for a range of issues via...

  • Technical Department Manager for Manufacturing Excellence

    2 weeks ago

    Witham, Essex, United Kingdom Rise Technical Recruitment Limited Full time £50,000 - £55,000

    Job Description:We are seeking an experienced Technical Manager to lead our Technical Department and drive manufacturing excellence. The successful candidate will have a strong background in technical management, with a proven track record of achieving goals and moulding teams.Key Responsibilities:To manage the Technical Department, ensuring efficient...

  • IT Technical Support Specialist

    2 weeks ago

    Witham, Essex, United Kingdom DD Full time

    About the RoleWe are seeking an experienced IT Technical Support Specialist to join our dynamic team at DD, a leading provider of specialist products, equipment, and support services to the dental and beauty markets across the UK and Ireland.This is an exciting opportunity for a skilled IT professional to grow their career in a rapidly growing company with a...

  • Technical Administrator

    6 months ago

    Witham, United Kingdom Kier Group Full time

    **Description - Internal** **We’re looking for Technical Administrator to join our Eastern and Midlands procurement team.. With this role, you can expect a competitive salary and an outstanding package that includes a matched pension scheme up to 7.5%, 26 days’ annual leave + bank holidays (with the opportunity to buy or sell holiday) together with two...

  • Technical Manager

    1 month ago

    Witham, United Kingdom CV-Library Full time

    Technical Manager Opensite Limited and its associated Companies have a portfolio of existing tenanted sites in strategic locations across England. These are used for open storage by the logistics industry, together with six sites in various stages of development totalling around 50 acres in Birmingham, Manchester, Kettering, Bridgewater and Gloucester. We...

  • IT Support Specialist

    4 weeks ago

    Witham, Essex, United Kingdom SENDirect Full time

    Job Summary: We are seeking a highly skilled IT Technician to join our team at SENDirect. As a key member of our technical support team, you will be responsible for providing first-line technical support to students and staff across multiple schools within our Trust.Key Responsibilities:Technical Support: Provide first-line technical support to students and...

  • IT Support Engineer

    2 months ago

    Witham, United Kingdom CV-Library Full time

    Job Title: IT Support Engineer (1st and 2nd Line Support) Location: Witham, Essex (fully onsite) Salary: £(phone number removed) per annum (DOE) Job Type: Full-Time, Permanent Industry: Managed Service Provider Job Overview: We are seeking a motivated and skilled IT Support Engineer to join our IT team in Witham. The successful candidate will...

  • Technology Lifecycle Operative

    5 months ago

    Witham, United Kingdom Apex Evolution Ltd Full time

    **Summary**: The Technology Lifecycle Operative (TLO) is a multifunctional role, providing assistance to various departments across the Operations Division, at various stages throughout the IT Product Lifecycle. Working under the Technology Lifecycle Team Leaders, TLOs will learn and carry out a multitude of tasks; with the overall goal of ensuring the...