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Information Technology Technical Support

1 month ago

Witham Essex, United Kingdom DD Full time

Are you an experienced IT Technical Support professional seeking to grow within a dynamic company and an established IT team? DD is looking for a dedicated IT Technical Support to join our Service Desk as the first point of contact for all IT service inquiries. This role involves actively participating in major incidents, managing day-to-day requests, and ensuring seamless problem resolution. This is an exciting opportunity for an innovative tech enthusiast who stays on the cutting edge of technology trends and can leverage that knowledge to drive valuable recommendations across the business. As we transition our focus towards CRM and the Dynamics suite, your expertise will play a pivotal role in supporting this strategic direction.

Key Responsibilities:

  • Service Desk Management : Utilise ITSM, remote access, and knowledge resources to support effective service desk operations.
  • CRM and Dynamics Environment : Help manage and maintain our CRM and Dynamics environment, aligning with our business transformation goals.
  • Issue Resolution & Troubleshooting : Diagnose and resolve complex customer hardware and software issues, providing advanced troubleshooting through diagnostics and engaging questioning.
  • Customer Experience Management : Set and manage customer expectations, provide timely updates aligned with SLAs, and prioritize workloads to meet tight deadlines.
  • Collaborative Problem-Solving : Partner with support teams to resolve issues, support system recovery efforts, and assist colleagues with complex tasks.
  • Daily Operations & Maintenance : Conduct daily system checks, cover daily backups, maintain workstations, and manage networking equipment, servers, and IT stock for emergency replacements.

Technical Competencies & Required Skills

  • Essential :
  • Proficiency with Microsoft Dynamics Suite, CRM and Field Service.
  • Experience using admin tools, AD, DNS, DHCP, GOP etc
  • Experience using Azure AD/Entra, Intune, Exchange etc
  • Certification or practical knowledge of IT service best practices (ITIL, ISO20k).
  • Strong communication skills for handling colleague calls and emails.
  • Desirable :
  • Experience with SCCM, Intune, and client-server troubleshooting.
  • Basic SQL knowledge, device hardware expertise, and network management skills.

What we offer

  • Discretionary company performance related bonus.
  • Comprehensive discount portal including gym memberships, shopping savings and days out.
  • SmartPay loan scheme - with the added bonus of no interest being applied.
  • Cycle2Work scheme.
  • Enhanced holiday entitlement – 33 days in total, including bank holidays.
  • Additional day off to celebrate your BIRTHDAY
  • Ability to purchase additional annual leave.
  • Company Pension scheme.
  • Dental Plan.
  • Company sick pay, life assurance, and enhanced maternity/paternity pay.
  • Eye test vouchers.
  • Mental health support services and a virtual GP service.

Who are DD?

DD offers specialist products, equipment and support services to the dental and beauty markets across the UK and the Republic of Ireland. We are rapidly growing and our vision is to become healthcare’s first choice for clinical treatment products and service solutions. Our IT team is full of energy, with a passion for what they do. So it’s key that you are keen to be part of a collaborative and successful team.

Applications for this position will close on Friday 22nd November and applicants will be shortlisted after this.