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Operational Lead Manager

1 month ago

Charing Kent, United Kingdom GRL LEGAL Full time

Chambers’ progressive thinking and use of modern technologies help it to run efficiently and to offer clients choice and flexibility. 
Chambers’ core specialisms are professional negligence, medical law, and costs, with many members also practising in related areas of personal injury, regulatory and commercial law. It is recognised by the legal directories as a leading set in its three main practice areas. Chambers’ clients cover a wide range of firms from City solicitors to high street firms and in-house legal departments, acting for claimants and defendants. Its lay clients include medical defence organisations, government bodies, insurers, and lending institutions as well as many individuals and businesses of all sizes.
The Head of Operations will have lead responsibility for the creation and maintenance of an effective appraisal system for staff and will have joint responsibility with the Senior Clerk in the implementation of such an appraisal system and in the recruitment of staff. The HOO will also have lead responsibility for Regulatory, Equality, Diversity & Inclusion (EDI) compliance; facilities management; HR - staff development and training, oversight, appraisals, recruitment, onboarding, managing/implementing staff handbooks, in conjunction with the Senior Clerk
Overseeing and implementing Chambers’ policies, including EDI, Wellbeing and H&S Regulatory and Compliance Management, including BSB (Bar Standards Board) and assisting with GDPR
Drawing up and reviewing Chambers’ business continuity plan
Managing pupillage administration, including recruitment and compliance
Managing the responses to external complaints, maintaining records
Management of significant projects as required
Overseeing the running of Chambers’ Premises and Facilities Management including liaising with the landlord, Inner Temple, on issues including leases, rent reviews, and the maintenance, repair and decoration of premises
Together with the Finance Administrator, reviewing and maintaining necessary insurance policies including building, employer and cyber
Ideally possess a relevant professional or vocational qualification and/or a minimum of 8 years’ experience gained in a role in HR/people management, EDI and wellbeing, compliance and policy, administration and project management. Important qualities include significant project management experience, excellent communication and organisational skills, the ability to successfully manage multiple projects, emotional intelligence, and a confident yet diplomatic approach.
To apply for this position, please forward your CV, which clearly outlines your suitability for the role, to exclusively retained consultants, GRL Legal.
Early applications are encouraged with initial interviews for suitable candidates taking place immediately.