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Charity Shop Supervisor
4 months ago
Age UK BRWF is recruiting for a Shop Manager for its Lickhill Road Charity Shop in Stourport.
Job Title: Shop Manager
Responsible to: Head of Retail & Chief Executive Officer
Assistant Manager and Shop Volunteers
Annual leave: 25 days per annum plus bank holidays (pro rata for part time hours)
96 per hour
Age UK Bromsgrove, Redditch and Wyre Forest is a registered charity which provides support and services for the benefit of older people in North Worcestershire. It is a local, independent, non-profit organisation which is governed by a Board of Trustees.
At Age UK Bromsgrove, Redditch & Wyre Forest we pride ourselves in offering a local person-centred service to thousands of people in Bromsgrove, Redditch and Wyre Forest.
Our Mission Statement - Delivering high quality local services and support for the over fifties, promoting independence and wellbeing
To ensure the efficient running of one of our Charity Shops, to enable Age UK Bromsgrove, Redditch & Wyre Forest to raise funds towards services and support for local older people, by maximising sales and ensuring high standards of presentation and customer service. To provide a source of inexpensive second-hand clothing for people in the Bromsgrove, Redditch & Wyre Forest area, particularly those on limited incomes. All shops will support the development and promotion of services as an effective gateway for referrals to Age UK Bromsgrove, Redditch & Wyre Forest office on request.
1) Managing the shop on a day-to-day basis, being responsible for all monies, sorting and turnover of stock.
Maintaining staff monthly rotas to ensure shops are open 6 or 7 days per week.
3) To conduct a training and Induction programme, including implementing KPI’s, for all new and existing employees with follow on evaluation every quarter, to identify further training needs and staff performance. 4) To generate stock donations to meet sales requirements, sort, price and display stock in accordance with Age UK Bromsgrove, Redditch & Wyre Forest guidelines. Determine correct prices of stock in line with shop location and local demographic. 5) Recruitment, training, empowerment and support of volunteers to work in the shops on a regular basis on a weekly rota. Maintain a positive and friendly atmosphere in the shop to encourage potential new volunteers. Encourage an active interest in the shops, and management of all procedures in line with Age UK Bromsgrove, Redditch & Wyre Forest policies and retail working practices.
6) Maintaining and updating rotas to ensure volunteers know what their commitments are and that they are not asked to do more than they are able.
Completing records in line with Age UK Bromsgrove, Redditch & Wyre Forest’s policies and procedures
9) Working with the team to ensure all sales opportunities are spotted and agreed targets for sales are achieved, to maximise profit. To work with the Head of Retail to incorporate other aspects of the charity’s work at regular intervals in these displays.
10) Conduct quarterly appraisals with the Assistant Manager to ensure ongoing training needs are identified, performance issues are monitored, and good performance is recognised.
11) Minimise stock loss through effective management.
12) Maximise sales by ensuring only high-quality stock is displayed, that goods are displayed in an attractive and presentable manner and take offs are removed daily.
13) To work closely with the Head of Retail to report any incidents or potential incidents and ensure that any problems in the shop are dealt with quickly and efficiently. To ensure that statutory responsibilities are met concerning fire regulations and all Age UK Bromsgrove, Redditch & Wyre Forest policies and procedures are adhered to.
14) To work with the Head of Retail to promote and enhance the image of Age UK Bromsgrove, Redditch & Wyre Forest.
15) To ensure that all queries about Age UK Bromsgrove, Redditch & Wyre Forest services are signposted to the main office and information held at the shops is up to date.
16) To be responsible for takings and ensuring they are banked daily, with evidence recorded and stored as an audit trail in line with Age UK BRWF Policies.
17) To maximise sales and ensure Ebay targets are achieved by sourcing items weekly to send over to the Stourport Hub. 18) To achieve weekly sales targets and control weekly shop expenses through effective cost control aligned to budgets. 19) Maintain and promote a good relationship with members of the public, local councils, property owners and neighbouring retailers.
20) Ensure that all volunteers and staff are trained in line with Gift Aid requirements, maximising every opportunity to engage customers to meet Gift Aid targets.
Flexible attitude adaptable to change
Commercially aware with an understanding of high street retail
T skills and knowledge of Microsoft packages
Experience of working in a charity shop
Full clean driving licence
All staff must work within the policies & guidelines adopted by the Organisation (see staff handbook)
All staff will participate in the supervision & appraisal systems adopted by the Organisation.
Job Type: Part-time
96 per hour
Company pension
Sick pay
Store discount
