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Administrator/Scheduler

3 months ago

Bracknell Berkshire, United Kingdom Project People Full time

Role: Field resource controller

Location: Bracknell, fully on site

Type: 6 month temp, PAYE

Hours: 37hrs

Role Purpose

The role holder will assist with administrative duties in a business support team or area. They will ensure that problem and queries are resolved in a timely and efficient manner. The role holder will have a good working knowledge of the area that they work in and the tools and processes used in their daily work.

Key Accountabilities:

  • Support. Provides support for a business area or team.
  • Analysis and diagnosing problems or issues. Resolves basic problems and issues to a satisfactory outcome and escalates more complex queries and requests.
  • Working for others. Liaises with own business area or team and may have some contact outside of direct working area.
  • Planning, organizing and monitoring work. Able to prioritize own tasks to achieve targets and deadlines.
  • Storing and reporting information. Maintains accurate data relevant to the job and is able to produce basic reports as required.
  • Communication. Clear and accurate written and oral communication.
  • Standards. Operates processes, standards and practices for the business area or team.
  • Personal Development. Takes the initiative to extend own knowledge in order contribute to the team and develop.

Key Performance Indicators:

  • Meets performance goals as set
  • Personal development plan kept up to date
  • Strategic goals and targets are met
  • Timely resolutions of problems or issues.
  • Team contribution, quality of work presented to agreed requirements.
  • Good time management.
  • Quality and accuracy of data - input and output.
  • Effective communication and contribution to the team deliverables.
  • Agreed standard of measurement.
  • Team contribution and contribution to team deliverables.
  • Up to date skills are maintained