Project Scheduler

2 weeks ago

Bracknell, United Kingdom PiLON Full time

**Location**: office based at our head office in Bracknell, RG12 1LP

**Salary Range**: £22,700 to £25,000 gross per annum, depending on experience

A great opportunity arose for an enthusiastic, **customer-service oriented** to join our Call Centre Scheduling team.

We are looking for a reliable Project Scheduler with great communication, common sense and customer service skills. This will be a hands-on role, offering you support every step of the way by your line manager and other experienced colleagues.

**Do you have what it takes?**
- Good spoken and written communication skills
- Customer-focused skills gained in retail, hospitality or other similar setting
- Previous office/ call centre experience is desirable but not essential
- Problem-solving skills, to allow you to deal with complaints and challenges in a calm and professional manner
- Excellent communication and writing skills
- Timekeeping and reliability
- Prioritisation skills and flexibility are required in order to meet commitments and deadlines
- Organised and excellent administration skills

**Main Objectives of the role**:

- Liaising with customers and engineers for each project to book the required appointments and responding to customer queries and complaints in a timely and professional manner
- Escalating customer issues with management when the need arises

**Perks on offer**:

- 23 days of holiday per year, excluding Bank Holidays
- Very generous colleagues’ referral scheme - up to £2,000 reward for successful recommendations
- Lots of supermarket, restaurants, cinema and retail discounts through our benefits app
- A supportive culture and a great team with exceptional talent and experience
- Trained Mental Health First Aiders support
- Annual training budget so you can focus on your personal and professional development and much more

PiLON is an award-winning, multi-trade contractor, providing planned maintenance and refurbishment of buildings for the social housing sector across London, Southeast, and the Midlands. We collaborate with our clients to deliver high-quality living, working, and learning environments.

Always striving to provide the best partnering solution for our customers, we recognise that it is the people in our business who make it all happen. We are committed to developing colleagues and enhancing their experience so they can thrive, collaborate, feel valued and show agility in delivering our commercial plan.

As an equal opportunity employer, working inclusively across the organisation, we believe that our different abilities and backgrounds make us stronger so please don’t hesitate to apply.

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