Project Scheduler
6 months ago
**Location**: office based at our head office in Bracknell, RG12 1LP
**Salary Range**: £27,400 gross per annum, depending on experience
**Role type**: Permanent, full time
A great opportunity arose for an enthusiastic, **customer-service oriented** to join our Call Centre Scheduling team.
We are looking for a reliable Project Scheduler with great communication, common sense and customer service skills. This will be a hands-on role, offering you support every step of the way by your line manager and other experienced colleagues.
**Main Objectives of the role**:
- Liaising with customers and engineers for each project to book the required appointments and responding to customer queries and complaints in a timely and professional manner
- Escalating customer issues with management when the need arises
**Do you have what it takes?**
- Good spoken and written communication skills
- Customer-focused skills gained in retail, hospitality or other similar setting
- Previous office/ call centre experience is desirable but not essential
- Problem-solving skills, to allow you to deal with complaints and challenges in a calm and professional manner
- Excellent communication and writing skills
- Timekeeping and reliability
- Prioritisation skills and flexibility are required in order to meet commitments and deadlines
- Organised and excellent administration skills
**What's on offer?**
- 23 days of holiday per year, excluding Bank Holidays (+ get more days with length of service)
- up to £2,000 reward for successful recommendations as part of our referral scheme
- significant savings on daily shopping through our benefits portal
- a welcoming office, snacks, beverages, friendly colleagues and team socials throughout the year
- a supportive culture and a great team with exceptional talent and experience
- trained Mental Health First Aiders support
- annual training allowance so you can focus on your personal and professional development and much more
**About us**:
At PiLON, we're more than just a business. We are a trusted name in construction, known for our reliability and dedication to quality of works.
Our customers come from all walks of life and so do we. We hire great people from a wide variety of backgrounds, not just because it’s the right thing to do, but because it makes our company stronger. If you share our values, are driven and reliable and you aspire to make a meaningful impact, we want to hear from you. In return, you can expect support in achieving both your personal and career aspirations and you'll work with a team that has a strong sense of pride, accomplishment and motivation.
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