It help desk technician

1 week ago

Burstow Surrey, United Kingdom Coinford Ltd Full time

Being the primary point of contact for day to day IT service support activities covering Head Office, Luton, the Plant location and our site operations teams
Providing support across desktop, laptop and tablet platforms and application software (including MS Office and Office 365), desk phones and mobiles

Responding to and logging helpdesk tickets in a timely manner and provide fixes for our desktop / laptop hardware and software applications.
Providing 1st line Technical support for office-based staff and our site-based users
Providing 2nd line support, where required and managing this through to resolution
Triage and prioritisation of tickets as appropriate, in accordance with departmental SLA’s together with escalation to 3rd line support (both internal and external) of tickets as appropriate
Troubleshooting a range of software and hardware issues across Windows and Mac.
Configuring laptops, printers, mobile phones and desktops.
Configuring new computers as required
Dealing with mobile phone queries and problems and escalating to the network provider
Assisting the team with software updates/rollout
Raising PO’s and processing invoices for IT equipment and software, in line with limits of authority, and, managing equipment asset records
Ad-hoc IT administration (Ordering process, and other IT admin)
Maintaining IT stock for new / replacement of equipment in line with departmental standards and disposing of old / redundant equipment in accordance with WEEE regulations
Support visits to site as and when directed by the IT Infrastructure & Services Manager or Head of IT

An understanding of IT hardware and operating software
The ability to work both alone and in a team.
A willingness to support events that require out of normal office hours working

Network+
Microsoft MTA

A valid driver's license is required for this role. Please note that this is a full-time, office-based position, so you must be located within a commutable distance.

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