Current jobs related to IT Service Desk Manager - Surrey - Gold Group Ltd


  • Surrey, United Kingdom Gold Group Full time

    IT Service Desk Manager Financial Services Surrey £70k - £75k + Benefits + 10% BonusHybrid Working My client within financial services, based in Surrey is looking to recruit a IT Service Desk Manager.As a IT Service Desk Manager you will develop the existing IT Service Desk Team of 10 and own responsibility for all internal IT Services / IT Change...


  • Surrey, United Kingdom Gold Group Full time

    Job Title: IT Service Desk ManagerGold Group is seeking an experienced IT Service Desk Manager to join our team in Surrey. As a key member of our IT department, you will be responsible for leading a team of 10 IT professionals and overseeing the delivery of exceptional IT services to our clients.Key Responsibilities:Lead a team of 10 IT professionals,...


  • Surrey, United Kingdom Gold Group Full time

    Job Title: IT Service Desk ManagerGold Group is seeking an experienced IT Service Desk Manager to join our team in Surrey. As a key member of our IT department, you will be responsible for leading a team of 10 IT professionals and overseeing the delivery of exceptional IT services to our clients.Key Responsibilities:Lead a team of 10 IT professionals,...

  • Service Desk Analyst

    2 weeks ago


    Surrey, United Kingdom JNC Recruitment Limited Full time

    IT Service Desk Analyst – Surrey – Onsite - £27,000 Service Desks can be an exciting place to work for many reasons, one of which is when the ability to gain the skills and experience to move into other teams is available, another when the range of tools and apps isn’t prohibitively restricted. This is both, all within a large corporate structure....

  • Service Desk Analyst

    3 weeks ago


    Surrey, United Kingdom JNC Recruitment Limited Full time €27,000

    IT Service Desk Analyst – Surrey – Onsite - £27,000 Service Desks can be an exciting place to work for many reasons, one of which is when the ability to gain the skills and experience to move into other teams is available, another when the range of tools and apps isn’t prohibitively restricted. This is both, all within a large corporate structure. ...

  • Service Desk Analyst

    3 weeks ago


    Surrey, United Kingdom JNC Recruitment Limited Full time

    IT Service Desk Analyst – Surrey – Onsite - £27,000Service Desks can be an exciting place to work for many reasons, one of which is when the ability to gain the skills and experience to move into other teams is available, another when the range of tools and apps isn’t prohibitively restricted. This is both, all within a large corporate structure.With...

  • Service Desk Analyst

    3 weeks ago


    Surrey, United Kingdom JNC Recruitment Limited Full time

    IT Service Desk Analyst – Surrey – Onsite - £27,000Service Desks can be an exciting place to work for many reasons, one of which is when the ability to gain the skills and experience to move into other teams is available, another when the range of tools and apps isn’t prohibitively restricted. This is both, all within a large corporate structure.With...

  • Service Desk Analyst

    3 weeks ago


    Surrey, United Kingdom JNC Recruitment Limited Full time €27,000

    IT Service Desk Analyst – Surrey – Onsite - £27,000 Service Desks can be an exciting place to work for many reasons, one of which is when the ability to gain the skills and experience to move into other teams is available, another when the range of tools and apps isn’t prohibitively restricted. This is both, all within a large corporate structure. ...

  • Service Desk Analyst

    3 weeks ago


    Surrey, United Kingdom JNC Recruitment Limited Full time

    IT Service Desk Analyst – Surrey – Onsite - £27,000Service Desks can be an exciting place to work for many reasons, one of which is when the ability to gain the skills and experience to move into other teams is available, another when the range of tools and apps isn’t prohibitively restricted. This is both, all within a large corporate structure.With...


  • Surrey, United Kingdom JNC Recruitment Limited Full time

    IT Service Desk Analyst – Surrey – Onsite - £27,000 Service Desks can be an exciting place to work for many reasons, one of which is when the ability to gain the skills and experience to move into other teams is available, another when the range of tools and apps isn’t prohibitively restricted. This is both, all within a large corporate structure. ...


  • Caterham, Surrey, United Kingdom Croudace Homes Limited Full time

    The role as Service Desk Technician A fantastic opportunity has arisen for an enthusiastic and motivated Service Desk Technician to join our IT team based in Caterham, Surrey. Reporting to the Head of IT your primary responsibility will be to provide a hands-on IT support service for incidents and service requests. You will assist with the maintenance and...

  • MFL Teacher

    1 month ago


    Woking, Surrey, United Kingdom Supply Desk Full time €150 - €220

    MFL French Teacher in Secondary School based in the Woking area Starting October 2024 Pay to scale - £150-£220 per day Location – Woking Hours - 8:00am – 4:00pm Temporary full-time Position Overview: The successful candidate will be responsible for teaching French to students at KS4 level. This is an exciting opportunity to inspire a love of...


  • Surrey, United Kingdom read recruit ltd Full time

    Our clients a leading accounting and business advisory firm, are seeking a Business Services Manager who will be part of a dynamic and collaborative environment that thrives on innovation, client focus, and professional growth. You will be working closely with venture capital (VC) backed start-ups and growing owner-managed businesses, providing a...


  • Surrey, United Kingdom Alliotts LLP Full time

    About the RoleWe are seeking an experienced Business Services Manager to lead our team of professionals in providing comprehensive outsourced financial services to venture capital-backed start-ups and growing owner-managed businesses.Key ResponsibilitiesLead a talented team of professionals in delivering high-quality and cost-effective services to...


  • Surrey, United Kingdom Alliotts LLP Full time

    About the RoleWe are seeking an experienced Business Services Manager to lead our team of professionals in providing comprehensive outsourced financial services to venture capital-backed start-ups and growing owner-managed businesses.Key ResponsibilitiesLead a talented team of professionals in delivering high-quality and cost-effective services to...

  • IT Project Manager

    4 weeks ago


    Surrey, United Kingdom Proactive Appointments Full time

    Job Title: IT Project ManagerWe are seeking an experienced IT Project Manager to join our team at Proactive Appointments Limited. The successful candidate will be responsible for managing the implementation of a global arrangement with an international 3rd party/outsourcer.About the Role:The Project Manager will work closely with the Head of Project Delivery...

  • IT Project Manager

    1 month ago


    Surrey, United Kingdom Proactive Appointments Full time

    Job Title: IT Project ManagerWe are seeking an experienced IT Project Manager to join our team at Proactive Appointments Limited. The successful candidate will be responsible for managing the implementation of a global arrangement with an international 3rd party/outsourcer.About the Role:The Project Manager will work closely with the Head of Project Delivery...

  • IT Project Manager

    1 month ago


    Surrey, United Kingdom Proactive Appointments Full time

    Job Title: IT Project ManagerWe are seeking an experienced IT Project Manager to join our team at Proactive Appointments Limited. The successful candidate will be responsible for managing the implementation of a global arrangement with an international 3rd party/outsourcer.About the Role:The Project Manager will work closely with the Head of Project Delivery...


  • Surrey, United Kingdom Alliotts LLP Full time

    About the RoleWe are seeking a highly skilled and experienced Business Services Manager to join our team at Alliotts LLP. As a key member of our Business Services team, you will be responsible for leading a portfolio of clients and delivering high-quality and cost-effective services.Key ResponsibilitiesLead and manage a portfolio of clients, ensuring the...


  • Surrey, United Kingdom Alliotts LLP Full time

    About the RoleWe are seeking a highly skilled and experienced Business Services Manager to join our team at Alliotts LLP. As a key member of our Business Services team, you will be responsible for leading a portfolio of clients and delivering high-quality and cost-effective services.Key ResponsibilitiesLead and manage a portfolio of clients, ensuring the...

IT Service Desk Manager

2 months ago


Surrey, United Kingdom Gold Group Ltd Full time

IT Service Desk Manager Financial Services Surrey

£70k - £75k + Benefits + 10% Bonus

Hybrid Working

My client within financial services, based in Surrey is looking to recruit a IT Service Desk Manager.As a IT Service Desk Manager you will develop the existing IT Service Desk Team of 10 and own responsibility for all internal IT Services / IT Change Management / System processes and applications.This role is hands on both technical and management focused.Service Desk Manager Benefits:

  • 22 days holiday + 8 Bank Holiday (Holiday's increase to 27, 1 additional day per year worked)
  • Healthy contributed pension
  • Training and development
  • Access to a number of financial based products
  • Dress down Fridays

Service Desk Manager Responsibilities:

  • Line management responsibility for the Service Desk team of 10, 4 x 2nd, 4 x 3rd line, Service Desk Team Leader and Change Manager
  • Responsible for developing the team to be able to support all processes, systems and applications and provide excellent customer service up to the current high standards within a cyber security best practice framework
  • Develop and continuously improve the ITIL based processes, templates and tools that are already in place
  • Own Change Management framework and process while also attending CAB's and ECAB's as required
  • Prioritise, workload to ensure, time sensitive issues are prioritised and communicated appropriately such as external customer related tickets, Important Business Services related issues
  • Manage the Service Desk team's engagement with third party vendors and support desks e.g. Sopra, Daisy, and Managed, to ensure overall ownership of incidents, problems and service requests is with the Service Desk and maintain optimal communication approach to the business
  • Own patching of all end user workstations in alignment with Cyber Essentials Plus and Corporate risk appetite while liaising with the Cloud Infrastructure team for coordination and taking direction from the Cyber Security manager.
  • Manage, maintain, and continuously improve, Mobile Device Management software and procedures
  • Manage and support Audio Visual Equipment within the business (Teams meetings rooms and equipment)
  • Own and support, the internal Cloud Telephony & Contact Centre system
  • Create, maintain, and update Service Desk internal and end user related documentation, processes, and procedures that underpin all Service Desk support functions
  • Ensure knowledge is spread within the Service Desk team and break down any key man dependencies
  • Train, develop and coach the Service Desk team leader to be able to be an acting Service Desk Manager in his absence
  • Own Workplace Recovery, co-own Disaster Recovery and participate in scenarios and procedures to ensure Business Continuity
  • Be part and lead the Incident Management Process and team for Major Incidents
  • Ensure the team adheres to established Service Level agreements while maintaining appropriate communication to end users, other departments, and the Director of IT
  • Responsible for maintaining and further developing all tools utilised by the Service Desk team. Such as ticketing system, remote management and monitoring tool, virtual and physical workstation imaging, and all of the supporting documentation, and user guides
  • Request feedback from users on customer service to help continually improve customer experience
  • Frequent, clear, communication of major incidents, progress on tickets, and planned system outages
  • Create and maintain an asset register for all IT equipment
  • Work with Cyber Security to Create, amend and monitor access controls so that users have the correct level of access to systems
  • Manage and maintain system and application licenses and certificates to ensure they are always up to date
  • Participate in the 'transition to service' process for undertaken projects
  • Be the technical escalation point for issues escalated by 3rd line and the Service Desk team leader
  • Improve the Problem Management procedure

Service Desk Manager Essential Skills:

  • Experience in IT Management role
  • Solid hands on technical background
  • ITIL Service Desk experience
  • Strong customer service background
  • Excellent knowledge of all Desktop, Server and Virtualisation concepts and technologies
  • Very strong cloud experience Office 365 and Azure
  • Cyber Security awareness
  • Knowledge of ITSM and RMM Tools
  • Documentation and process design experience
  • Strong stakeholder management, and planning skills
  • Ability to communicate at all levels, both written and verbal
  • Workload Prioritisation expertise
  • Personality that promotes team binding and open collaboration

Additional Desirable Skills & Experience (nice to have)

  • VMware & VDI Horizon skills
  • Project Work
  • Legacy infrastructure knowledge

Services advertised by Gold Group are those of an Agency and/or an Employment Business.We will contact you within the next 14 days if you are selected for interview. For a copy of our privacy policy please visit our website.