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Technical Service Desk Technician
2 months ago
**Job Title:** IT Help Desk Technician
**Company:** Coinford Ltd
**Job Summary:
We are seeking a highly skilled and motivated IT Help Desk Technician to join our team. The successful candidate will be responsible for providing technical support and assistance to our staff and site-based users.
Key Responsibilities:
- Technical Support: Provide timely and effective technical support to our staff and site-based users, including troubleshooting and resolving hardware and software issues.
- Help Desk Operations: Manage and respond to help desk tickets, prioritizing and escalating issues as necessary.
- Hardware and Software Support: Configure and maintain desktops, laptops, printers, mobile phones, and other IT equipment.
- Software Updates and Rollout: Assist with software updates and rollout, ensuring minimal disruption to business operations.
- Asset Management: Manage IT equipment asset records, including ordering, processing, and disposing of equipment in accordance with company standards.
- Ad-hoc IT Administration: Perform various IT administrative tasks, including ordering processes and other IT-related duties.
- Site Support: Provide support visits to site as required by the IT Infrastructure & Services Manager or Head of IT.
Requirements:
- Technical Knowledge: Strong understanding of IT hardware and operating software.
- Organizational Skills: Excellent organizational skills and ability to adhere to company procedures and deadlines.
- Communication Skills: Strong customer service and communication skills, with the ability to work effectively with staff and site-based users.
- Professional Attitude: Professional attitude and strong work ethic, with a willingness to support events that require out-of-normal office hours working.
Desirable Qualifications:
- CompTIA A+
- Network+
- Microsoft MTA
Valid Driver's License: A valid driver's license is required for this role. Please note that this is a full-time, office-based position, so you must be located within a commutable distance.
