Patient Services Coordinator-reception
3 weeks ago
We are currently partnering with a healthcare clinic based in Cambridgeshire , who are recruiting for a Patient Services Coordinator to join their growing team on a fixed-term basis for 12 months, with a view to moving onto a permanent contract.
This is a full-time position with a salary of £23,400. Additional benefits include 2 days working from home, 25 days annual leave + bank holidays, pension contribution and healthcare cash plan.
Act as the first point of contact with the clinic for patients, taking bookings, making initial consultation appointments, sending out information packs etc.
Effective use of the phone system and patient portal to ensure timely communication with patients
Data input including patient demographic details and referral details
Shared responsibility for all general patient correspondence and orders within the database
Provide cover for Patient Services staff on an ad hoc basis
Be a primary contact point for your patient caseload and supporting patients throughout their while journey including pro-active contact at identified touch points - Offering information, advice and support as appropriate
Handling sensitive data with absolute discretion
Ideally have a background in the Healthcare sector or customer service/call centre experience
Experience in the use of databases
25 days annual leave + bank holidays
~ Healthcare cash plan
~ Company pension plan
~ Bonus schemes
~ Career progression opportunities
Monday – Friday
~00pm (Rota)
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