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Reception Coordinator
4 months ago
About the role
Being one of the first points of contact at Oryon Imaging, the Reception team is essential in defining how patients and visitors experience our service. As Reception Coordinator you will provide a highly personalised five-star service with exceptional attention to detail that marks the difference between our centre and the competition. This is a full-time role that will require you to cover various shifts throughout the week, including weekends and evenings. We have two locations in Central London. We are open 8am-11pm Mon-Fri, 8am-10pm on Saturdays and 8am-8pm on Sundays.
Responsibilities
- Welcome patients and visitors in a warm and professional manner.
- Assist patients with the check in process, providing information about their appointment.
- Comfort patients by anticipating their needs and anxieties, answering any questions they may have.
- To identify and respond in a sympathetic and caring manner to patients who need extra attention.
- Deal with telephone and direct enquiries in an efficient and polite manner.
- To have clear knowledge and understanding of our modalities, services and pricing, to be able to schedule patient appointments.
- Maintain accurate patient records by obtaining, recording and updating information on patient profile and notes.
- Create invoices and issue receipts to patients.
- When on early or late shift, follow the opening up and closing down procedures.
- Assist with inventory and stock of office supplies.
- Deal with incoming and outgoing post.
- Maintaining public areas in order to enhance patient and visitor comfort.
- Assist in distribution of imaging and reports to referrers ensuring that results are dispatched fulfilling clinical priority.
- Protect patient privacy and confidentiality.
- Chaperone patients as and when required.
- Report all incidents and complaints in line with Company Policies.
- Identify and report any risk which has a potential adverse effect on Oryon Imagings ability to maintain quality of care and the safety of patients, staff and visitors.
- Participate in the company review and appraisal programme.
- Participate in projects, meetings and work schemes as directed by the Reception Team Lead.
- Adapt to and support any changes implemented to improve the service provided to patients, clinicians and staff.
- To have knowledge and adherence to the Code of Confidentiality and Data Protection Act 2018.
This is not an exhaustive list of duties, and all team members may be required to carry out additional tasks.
About you
We are looking for someone who has an ability to multitask, prioritise own workload in a busy working environment, has excellent communication and administration skills with great attention to detail.
The ideal candidate needs to have previous work experience in a customer service and proficient knowledge of Internet and Microsoft Office. Candidates should be available to start immediately (or within 4 weeks from the date of job offer) and work full time.
Benefits
At Oryon we reward and recognise commitment to work with company benefits which include:
- 35 days of holiday (incl. bank holidays Pro rata).
- Contributory pension and Life Insurance scheme.
- Private Health Care scheme and Diagnostic Scans to your Friends & Family by Oryon Imaging.
- Access to a variety of CPD courses available live and on-demand offered by Oryon Develop.
- Other training, learning and development opportunities.
- Enhanced maternity and adoption leave.
- Cycle to Work Scheme.
- Season Ticket Loan.
- Benefits platform: Salary Extras provides you with discounts for gyms and online shopping, as well as a rewards platform to recognise good work.
- Wellbeing: Employees Assistance Program to support with mental, physical and financial health.
- Fruits and refreshments at the office.
- Team Events: our Social Butterflies look after the company culture by organising various events throughout the year; from breakfasts at the office, afterwork activity or drinks to all day summer teambuilding, themed parties or even weekends away abroad
