Onsite Support Engineer 2nd Line

3 weeks ago

City of London Greater London, United Kingdom TechByte Talent Ltd Full time

Onsite Support Engineer Up to £45,000 + Bonus London City Onsite My customer are an tier 1 award winning IT Managed Service Provider who are looking for an experienced, customer-focused Support Engineer to deliver high-quality on-site and desk-side support across several professional, fast-paced client environments, primarily within the financial sector. Responsibilities: Provide onsite and remote support, incident resolution, and routine client visits. Manage tickets end-to-end and maintain accurate documentation. Troubleshoot complex issues across Office 365, Azure, Active Directory, Windows Server, networking, and end-user devices. Support office moves, device builds, upgrades, AV setups, and general hardware tasks. Monitor systems, respond to alerts, and escalate when required. Deliver clear communication to senior stakeholders and ensure SLA compliance. Assist with starters/leavers, MFDs, telephony, and specialist equipment. Promote cyber awareness and maintain strong service quality across all client sites. Skills: 5+ years’ experience in a similar onsite/field or senior support role. Strong background in Microsoft technologies: O365, EMS, SharePoint, Azure, AD, Windows Server/OS. Experience with cloud admin and process automation. Excellent troubleshooting, communication, and stakeholder-facing skills. Comfortable in a fast-paced, customer-driven environment. Bonus skills: LAN/switching/AP support, Bloomberg/OMS/PMS, MacOS/JAMF, Google Cloud. If you're a proactive engineer who thrives in dynamic environments and enjoys supporting high-level users across multiple sites, I would love to hear from you.

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