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Quality Assurance Lead

3 months ago

Manchester, United Kingdom The Portfolio Group Full time

Portfolio are proud to be exclusively representing our Client who are a trusted health and wellbeing network who have been making a positive difference in over 15 million lives, in their search to add an Helpline Counsellor to their team. Our client offers the most comprehensive employee assistance programme on the market, giving 24/7 caring and compassionate support services to employers from organisations of all sizes, across the private, public and non-profit sector.
This is a great opportunity to join the industry leading EAP and OH provider & Sunday Times 'Best Places to Work' organisation as a Quality Assurance Lead.
The individual will be responsible for the quality and clinical effectiveness of structured counselling sessions that are completed by practitioners. The individual would be working with the Clinical Support Manager and Co-ordinator Lead to ensure that structured counselling conducted by both the Affiliate Counsellor network and EAP counsellors meets the high standard set by BACP and guidance and procedures.
Completing quality assessments on the clinical effectiveness, efficiency, and appropriateness of structured counselling sessions that are completed by the affiliate counsellor
Conducting training with the Case Management team to ensure that their knowledge and understanding is at of a high level
Reviewing, where appropriate, risk level movements completed by affiliate counsellors, to ensure that practitioners are following risk and safeguarding policies
High level of computer literacy
Ability to work with telephony and CRM systems
Relevant experience of completing quality assessments of clinical practices
BACP (or equivalent) membership and accreditation paid for
BACP CBD Hub
Monthly incentives such as weekends away
25 Days Holiday + Bank Holidays (plus an additional 2 days after 2 years service)
Birthday Off/Mental Health Day
Profit Share Scheme
Perkbox (staff discount scheme)
Christmas bonus after 3 years of service
Contributory Pension Scheme
Allied Pride Network
Social events throughout the year
Free breakfast on Mondays
Fresh fruit delivered to the office each week
Private health insurance after 5 years' service
Life Insurance
Discounted eye test
Discounted glasses/contact lenses prescription