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Head of Business Quality

2 months ago

Leeds, United Kingdom 2plan wealth management Ltd Full time

Purpose: The Head of Business Quality will lead and manage various operational functions to ensure exceptional service delivery and high-volume outputs, focusing on business assessors, pre-approvals, training, and competence. This role includes overseeing continuous improvement, strategic workforce planning, talent management, and engagement. The successful candidate will ensure the effective delivery of business quality activities, administration, and reporting across the operations function.
Lead teams to deliver high-performance outcomes and maintain high standards of customer service.
Ensure business quality conforms to industry regulations and company standards.
Deliver effective management information (MI) reporting, trend analysis, and insights.
Collaborate with senior managers, business channels, IT, and compliance teams.
Strong strategic workforce planning, talent management, and engagement experience.
Effective stakeholder management and influencing skills.
Financial services background is desirable.


Strong leadership and management skills.
We are a dynamic, fast-paced, and growing business with huge ambition. The Openwork Partnership values, and respects individuality and we are committed to building an inclusive culture and environment which truly recognises and celebrates our colleague’s individual differences and identities – just like our financial advice, for us, it’s personal. We believe everyone can make a difference and your race, religion, disability, and gender will never be a barrier. At Openwork, we have a strong ethic of care for each other where you can balance a successful career with your commitments and interests outside of work.