Executive business Administrator
3 weeks ago
Essential experience Experience working in a Customer Operations or Customer Support role for a UK Gambling Commission licensed operator within the past 3 years
Part-time (negotiable hours, minimum of 12-16 per week)
Must be available to regularly work evenings and weekends
Remote (must be UK-based)
Option to work from London office if preferred
The company is looking to hire a part-time Customer Operations Executive who will be responsible for running shifts and handling operational tasks to a high standard. The Customer Operations team is responsible for the key areas of Customer Support, Safer Gambling, KYC / EDD, Fraud and Payments.
Equally important to ensuring customer satisfaction is the need to strictly adhere to the company's Safer Gambling and Anti- Money Laundering Policies.
Handle safer gambling alerts and conduct account reviews / interact with customers as required
~ Support the Head of Customer Operations with ad hoc tasks and provide regular shift reports, communicating any customer feedback
~ Ensure high compliance to Safer Gambling and Anti- Money Laundering Policies
Experience working in a Customer Operations or Customer Support role for a UK Gambling Commission licensed operator within the past 3 years
~ Outstanding communication skills and passionate about delivering excellent customer service
~ Flexible in approach and ability to multitask
~ Great attention to detail and focus on quality
~ Enthusiastic and motivated to drive performance improvements
~
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