House Assistants

4 weeks ago


Ashington Northumberland, United Kingdom Bernicia Full time €24,412

Housing Assistant

When registering to this job board you will be redirected to the online application form. Housing Assistant - General Needs, Neighbourhood & Community Team

Bernicia HQ, Oakwood Way, Ashwood Business Park, Ashington, Northumberland, NE63 0XF

Contract: Permanent

Are you passionate about assisting in the delivery of an outstanding housing management service? Do you enjoy engaging with customers to provide excellent services that meet their needs? Are you committed to working as part of a team that aims to continually improve services and exceed performance targets? If so, then the Housing Assistant post is for you

Assist in delivering excellent housing services to all tenants by supporting colleagues in the Housing Management teams.

* Use relevant IT applications, such as Microsoft Office and other systems, to support the completion of housing-related tasks.

Assist colleagues to deliver excellent, consistent, and responsive housing management services, which include:

* Allocations and lettings.

* Empty property management, customer viewings, and welcome visits.

* Customer involvement, empowerment, and inclusion.

* Assist colleagues to deliver housing management and environmental services to residents that are of an excellent standard and accessible to all customers and provide excellent customer service at all times.

* Participate in new initiatives that will lead to improvement in performance and service delivery.

* Comply with all relevant legislation, policy, and procedure.

28 days annual leave (plus bank holidays) based on a full-time role.

* Working from home up to 2 days a week.

* Make big savings on day-to-day expenses with discounts on shopping, groceries, holidays, and days out through our Bernicia Own Benefits platform.

* Generous pension scheme.

We’re all about helping people in need of housing. We believe a good home makes lots of other things possible, so we provide great homes and services that do just that.

* We’re one of the North East’s largest and most successful housing providers; building, renting, selling, and managing homes as well as providing services to over 60,000 customers.

* This post may be subject to an enhanced DBS check.

Please note that you may be required to travel for business purposes as part of the role. A current and valid driving licence is required.

The Group is fully committed to the promotion of equal opportunities, and we particularly welcome applicants from groups who are currently under represented at Bernicia


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