Housing Services Coordinator

4 weeks ago


Ashington, United Kingdom Bernicia Full time
About the Role

We are seeking a highly motivated and organized individual to join our Housing Team as a Housing Assistant. In this role, you will provide administrative support to the Housing Management teams, ensuring the delivery of excellent housing services to all tenants.

Key Responsibilities:

  • Assist in delivering excellent housing services to all tenants by supporting colleagues in the Housing Management teams.
  • Engage with customers to ensure their needs are met and provide effective communication.
  • Use relevant IT applications, such as Microsoft Office and other systems, to support the completion of housing-related tasks.

About You:

  • You will need to deliver effective and efficient administrative services, maintaining appropriate records, statistics, and information.
  • Assist colleagues to deliver excellent, consistent, and responsive housing management services, which include: Neighbourhood and tenancy management, Anti-social behaviour, Allocations and lettings, Empty property management, customer viewings, and welcome visits, Income management, Customer involvement, empowerment, and inclusion, Tenant liaison and support.
  • Assist colleagues to deliver housing management and environmental services to residents that are of an excellent standard and accessible to all customers and provide excellent customer service at all times.
  • Identify opportunities for service improvements, make recommendations, and deliver changes effectively and efficiently.
  • Participate in new initiatives that will lead to improvement in performance and service delivery.
  • Comply with all relevant legislation, policy, and procedure.

The Benefits:

  • 28 days annual leave (plus bank holidays) based on a full-time role.
  • Working from home up to 2 days a week.
  • Make big savings on day-to-day expenses with discounts on shopping, groceries, holidays, and days out through our Bernicia Own Benefits platform.
  • Generous pension scheme.

About Us:

We are Bernicia, a housing provider that is dedicated to helping people in need of housing. We believe that a good home makes lots of other things possible, so we provide great homes and services that do just that. We operate within a set of simple, but effective values, which blend perfectly to create our unique Bernicia Way culture. This ensures we are customer-focused, through working together, respecting each other, being accountable for our actions, and demonstrating integrity and leadership.

This post may be subject to an enhanced DBS check. Please note that you may be required to travel for business purposes as part of the role. A current and valid driving licence is required.

We reserve the right to close this vacancy earlier than advertised, should we receive a large volume of applications.

We are an equal opportunities employer and welcome applications from groups who are currently underrepresented at Bernicia.



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