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Client Services Director

3 months ago

Manchester, United Kingdom MadeBrave Full time €86,000

We’re looking for a commercially-focused Client Services Director who is passionate about driving business growth.

Leading our Client Services team requires the grit to strategically grow, develop, and direct our accounts, delivering world-class expertise, guidance, and creative solutions that inspire and support our clients.

As our Client Services Director, you'll have a global mindset and believe in new, progressive ways of working. You'll be responsible for helping to grow new business by identifying opportunities, delivering outstanding pitches, and building long-term client relationships.

Sound like your kind of thing? Keep on reading, or share this with a friend you think would be the perfect fit.

About the Job

Client Partnership:

  • Build rich and long-term working partnerships with clients, where you can positively challenge them to do better and braver work

  • Work collaboratively with wider agency teams to help grow the effectiveness and revenue of accounts of all sizes

  • Embed effectiveness measurement into every possible project and client relationship

  • Lead collaborative, senior-level partnerships within client companies, positioning MadeBrave as a strategic partner

  • Lead and contribute to strategic planning meetings with key clients

  • Lead implementation of a CRM package across the business

  • Oversee all aspects of client relationships to ensure satisfaction and profitability remains high

  • Identify gaps in service offering and continuously find innovative and impactful solutions for new and existing clients

  • Be an ambassador for the MadeBrave brand, ensuring that we are positioned appropriately for clients and the industry.

Commerciality

  • Ability to work to targets through the establishment of client account plans

  • Negotiate financial agreements with clients at all levels

  • Work with our Head of New Business to identify price, pitch and win business from new and exisiting clients

  • Ultimate responsibility for maximising revenue with client work

  • Ensuring all contracts, terms & conditions, and legal documents are in place and compliant

  • Working with the team to set targets for the business, individual clients, and for the Client Services Team and continually monitoring activity against these targets

People Management

  • Ensure the team vision and goals are communicated

  • Overseeing, supporting and developing the Account Management team in their day to day roles

  • Fostering a culture of accountability and solutions

  • Coaching and mentoring of the team, and fostering accountability

  • Providing regular and direct feedback

  • Strategic workforce planning

What We're Looking For

  • A proven ability to quickly and effectively identify opportunities with new and existing clients

  • A track record of delivering high-calibre, award winning work

  • A willingness to travel, nationally and internationally, regularly

  • Significant experience of successfully developing and managing senior-level / C-Suite client relationships, as well as strategic alliances across the industry

  • A highly collaborative work style with the ability to work in different environments & cultures across a variety of stakeholders

  • Demonstrable strategic marketing experience, both at a national and international level, as well as the ability to adopt a hands-on approach when necessary

  • Experience of leading and managing a high-performing Account Management team

  • Confidence in managing financial budgets and negotiating contracts

  • Top level strategic understanding of the accounts on our roster, challenging our clients' thinking in order to offer new ideas and solutions

  • Knowledge of our competitors and their position in the market

  • A huge amount of passion and excitement, along with bucketloads of "can-do".

MadeBraver Benefits

You Time:

  • Flexible working

  • 33 days holiday plus full agency shut down between Christmas & new year

  • Your birthday off

Your Wellbeing:

  • Enhanced parental packages (extended leave and pay)

  • Contributory pension

  • Perkbox Account

Additional Perks:

  • Kid & dog-friendly office space

  • Professional memberships

  • Regular team socials

Other Details

  • Full-Time position

  • Up to £86,000 (including OTE + Bonus)

  • Hybrid Working

Equal Opportunities

We believe that having a diverse and inclusive team is essential for creating unstoppable ideas, and we encourage applications from individuals (who have the required experience for the role) regardless of gender, race, religion, social class, disability, sexual orientation or background. Should you require any reasonable adjustments as part of this application process, please don’t hesitate to let us know and we’ll do what we can to support you.

Want to know more about us, our team, and what it's like to work at MadeBrave? Check out our careers page .

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