Remote IT Engineer/Helpdesk Engineer

We are a $13+ billion global technology company, home to more than 224,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud, and AI, powered by a broad portfolio of technology services and products. HCLTech is a globally recognized leader in the Tech and IT industry, but we’ve never forgotten the startup mindset that got us here. It enables us not just to pull off game-changing feat after game-changing feat but to better our world in the process. ITIL Processes awareness and adhering to ITIL process workflow.
Ensuring that the IT processes are adhered to
Building and configuring PCs and laptops as well as loading software, Setup applications like outlook, Wi-Fi, VPN and Backup Setup and troubleshooting printer/faxes/copiers/RF guns or phone equipment in offices.
Tracking work tickets on ITIL based ticketing system like Service Now.
Troubleshooting network connectivity issues and diagnosing and solving hardware/software issues.
Performs repairs on computers, laptops, printers and any other authorized peripheral equipment
Coordinates with IT vendors and ensures the site is up an running.
Performing asset inventory activities as needed
Break-fix, troubleshoot and resolve software issues; Reimaging computers/hard drives/etc.
Providing frontline customer Support, including hardware and software troubleshooting and diagnosis.

Minimum 7yrs hands on dedicated experience as deskside/Onsite support/local IT engineer
Strong Microsoft Operating System installation (Win10 / MAC OS X) and troubleshooting skills.
Strong Experience in Providing Hands & feet Support for Network and Datacentre Equipment/Devices Strong knowledge on Mac OS, and building of Mac machines, and pushing applications via Mac servers
Strong experience in troubleshooting MS office, O365 (Outlook, Word, Excel, PowerPoint etc).
Strong desktop support knowledge including hardware, software, and networking concepts
Good knowledge of iOS, Android OS, rugged devices (tablets and iPads).
Knowledge of windows Image build process and SCCM deployments
Good hand on knowledge on OT technology such as PLCs, manufacturing plant IT, etc
Experience in handling managed print services , corporate / network printers.
Good understanding of Audio/Video equipment and conference room setup.
Understanding of user account creation for Active Directory, Exchange Mailboxes, Distribution lists.
Remote desktop connectivity applications like SMS, Bomgar, WebEx, Live Meeting, and Windows Native tools tool.
Troubleshoot and assist end users with mobile device setup, activations and performance issues, Handheld –Android & IOS support knowledge.
Knowledge on ITIL Ticketing tools such as ServiceNow, BMC remedy etc, and ITIL concepts such as change process, problem, incidents, and requests tickets.

Might need to travel to other sites based on demand and requirements.
On-call requirement for P1/Urgent issues outside regular support hours (local business hours).
Possible rotational shifts.

Competitive compensation and benefits that includes up to 20 days’ vacation per year, various insurances like Term life and Business Travel insurance. Employee benefits are regulated by an internal policy that contains full details regarding the entitlement and conditions for the benefits as per the law of the land.
Great opportunities to make the role your own, upskill yourself and get involved with exciting projects.
Alongside your professional excellence, you join the likeminded colleagues to create a larger impact within the company and society at large in your chosen area of passion - CSR Council, Diversity Council, Women Connect, Sparks – Engagement Champion to name a few.