Field Engineer

Join to apply for the Field Engineer role at Bechtle UK1 day ago Be among the first 25 applicantsJoin to apply for the Field Engineer role at Bechtle UKGet AI-powered advice on this job and more exclusive features.As a Field Engineer, you will be responsible for assisting in Field Team Leader in overall operation & support for our customers. This will be including support our customers with requests and incidents remotely and on site. Additionally, you will be a point of contact for the main Service Desk Team supporting our workshop, 1st line, 2nd line & 3rd line teams during day-to-day operation.Job Role ResponsibilitiesProvide 1st - 3rd line technical support for all customersEnsure customer incidents are resolved as quickly as possible (on and off-site)Take responsibility and exceed department Service Level AgreementsWork closely with 1st and 2nd line technical support and other field engineers to ensure a high level of communications is maintainedProvide technical guidance to the helpdesk team and field engineersCreate and maintain strong relationships with other business unitsEnsure that customer and Bechtle equipment/goods are installed to appropriate standards and industry best practiceProvide occasional support of managed services operations, including involvement of weekend tasksProvide assistance to service team for technical design, implementation and support of customer incidents and projectsUndertake customer audits and create appropriate documentationCreate and maintain suitable customer infrastructure / service documentationAssist with the planning of internal and customer project workAccountable for the change control process and the upkeep of digital recordsEnsure that each service incident or installation is tested as per the client’s sign off process and that this information is stored correctlyAssist in the training and development of service helpdesk staff and field engineersWork under own initiatives as part of the service team to ensure high quality support to clientsUndertake tasks identified by service helpdesk, service team leader or technical managerUndertake any other duties as required, which are deemed necessary to satisfy the needs of BechtleEnsure incident information is recorded accurately and in a timely mannerEnsure job sheets are accurate and completed dailyKeep appraised of new and emerging technologiesSeek and highlight additional opportunities whilst reviewing customers infrastructuresSuggest improvements for the on-going development of the service departmentJob RequirementsSelf-motivated with a positive attitudeExcellent communication and organisational skills and a team-oriented mindsetAbility to work in a dynamic environment where hard work and fun are the key ingredientsAbility to work as part of a team and display teamwork.Can work on own intuitiveGood written skills on job reporting and documentationWhat We OfferHybrid Working (3 days in / up to 2 days remote if required, after probation which is 3 months)Northampton based with a modern, up to date living space and ample parking.Culture – Social events, Supportive, Fun, Hard workingPerks – Incentives (holidays, vouchers, lunches, spot prizes)Top of the range technology in office and for home working (laptops, screens, etc)Subsidised health care/medical benefitsAnnual Leave – 25-30* days plus B.H’s optional 2 weeks unpaid. *Increases with time spentProgression Plan – training & mentor programme.ExperienceMinimum 2 years experience in a role of supporting servers, networks, printers, PC’s and applications. Ideally this would have been gained within a field roleProven experience of enterprise / mainstream technologies and applications primarily focused on Microsoft front/backend products as well as anti-virus and backup platforms and operationsExperience with other enterprise / mainstream technologies and applications such as Citrix, VMware and Cisco are desirableRelevant experience of managing, maintaining and supporting peripheral equipment including routers, switches, hubs, UPS’s, printers etcIndustry recognised accreditations such as MCP, MCSA, MCSE, CCA, CCNA are highly desirableSeniority levelSeniority levelEntry levelEmployment typeEmployment typeFull-timeJob functionJob functionEngineering and Information TechnologyIndustriesIT Services and IT ConsultingReferrals increase your chances of interviewing at Bechtle UK by 2xGet notified about new Field Engineer jobs in Northampton, England, United Kingdom.Northampton, England, United Kingdom 3 weeks agoCorby, England, United Kingdom 2 months agoMilton Keynes, England, United Kingdom 1 month agoNorthampton, England, United Kingdom 19 hours agoMilton Keynes, England, United Kingdom 3 weeks agoNorthamptonshire, England, United Kingdom 1 week agoNorthampton, England, United Kingdom 1 week agoRugby, England, United Kingdom 1 week agoNorthampton, England, United Kingdom 2 weeks agoNorthampton, England, United Kingdom 1 month agoMilton Keynes, England, United Kingdom 2 weeks agoCorby, England, United Kingdom 12 hours agoWellingborough, England, United Kingdom 2 weeks agoMilton Keynes, England, United Kingdom 1 week agoWellingborough, England, United Kingdom 2 weeks agoMilton Keynes, England, United Kingdom 1 week agoMedical Field Service Engineer - MidlandsNorthampton, England, United Kingdom 1 day agoNorthampton, England, United Kingdom 3 months agoMilton Keynes, England, United Kingdom 1 month agoNorthampton, England, United Kingdom 1 week agoMilton Keynes, England, United Kingdom 1 month agoWe’re unlocking community knowledge in a new way. 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