3rd Line Support Engineer
3 weeks ago
What are we Looking For?Job title: 3rd Line EngineerReports to: Head of EngineeringHours of Work: 37.5 hours a week, Monday to Friday (between our operating hours of 8am to 6pm)What is the Role?We are seeking a highly skilled and proactive 3rd Line Engineer to join our clients service desk team. This role is pivotal in delivering advanced technical support across our customer base, both remotely and on-site. You will also play a key role in mentoring 2nd Line Engineers, supporting pre-handover projects, and ensuring seamless integration of new customers into our service ecosystem.Key Tasks & AccountabilitiesTechnical Support & EscalationsProvide expert-level troubleshooting and resolution for complex technical issues escalated from 1st and 2nd line support.Deliver remote and field-based support for critical incidents, ensuring minimal disruption to customer operations.Maintain ownership of high-priority tickets and ensure timely resolution in line with SLAs.Project & Onboarding SupportCollaborate with project teams to provide technical support for new customer deployments during the implementation and post-implementation phase before handover into in-life helpdesk teams.Assist in the transition of new services and customers into the support environment, ensuring readiness and...
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3rd Line Support Engineer
3 weeks ago
Northampton, United Kingdom Nextech Full timeWhat are we Looking For? Job title: 3rd Line EngineerReports to: Head of EngineeringHours of Work: 37.5 hours a week, Monday to Friday (between our operating hours of 8am to 6pm) What is the Role? We are seeking a highly skilled and proactive 3rd Line Engineer to join our clients service desk team. This role is pivotal in delivering advanced technical...
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IT Infrastructure Engineer
2 days ago
Northampton, United Kingdom The One Group Full time**IT Infrastructure Engineer - 3rd Line (Remote)** Great chance to join one of the areas most established IT MSPs who have an excellent reputation for technical development/progression and a wide ranging, high profile client base. The business has a work from home culture and you will work remotely attending the Northamptonshire office twice a month. Suits a...
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3rd Line Team Leader
6 days ago
Northampton, United Kingdom Reboot Recruit Full timePeople Systems Administrator - Europe - Remote Join a leading IT service provider delivering managed IT, cloud, connectivity, security, and support services to businesses across multiple sectors. In this role, you’ll lead a team of 3rd Line Engineers, supporting the Head of Service Desk to drive SLA and XLA performance, manage escalations, and enhance...
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2nd/3rd Line Support Analyst
1 week ago
Northampton, United Kingdom GXO Logistics Full timeCompany description: GXO Logistics Supply Chain Inc. Job description: If you’re an experienced 2nd Line Support Analyst who likes the sound of playing a vital part in a large-scale project for one of the biggest names in the logistics game, read on - we’re looking for a 2nd and 3rd Line Technical Analyst to join us on a permanentbasis, based out of our...
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3rd Line Team Leader
1 week ago
Northampton, United Kingdom Bechtle Full time3rd Line Team Leader – Northampton Bechtle • 3rd Line Team Leader • Northampton, United Kingdom Job Summary As a Service Desk Team Leader, you will assist the Head of Service Desk in the overall operations of the Managed Service Team. Your responsibilities include managing your own team, working towards SLA, XLA and overall team performance objectives,...
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2nd Line Support Engineer
6 days ago
Northampton, United Kingdom ITECCO Full time**Job Title**: 2nd line IT Support Engineer** **Location**: Salary**: £27,000 **Responsibilities**: ? Provide 2nd line support to business users and clients. ? Troubleshoot network and communication systems. ? Monitor and maintain the day to day IT operations and processes. ? Analyse and resolve technical issues in a timely manner. ? Develop and implement...
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3rd Line Team Lead
4 days ago
Northampton, Northamptonshire, United Kingdom Bechtle UK Full time3rd Line Team LeaderAs a 3rd Line Team Leader, you will be responsible for assisting the Head of Service Desk in overall operations of the Managed Service Team. This will include management of your own team and working towards a select set of objectives including SLA's, XLA's and overall team performance with other team leaders to improve our customer...
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3rd Line Team Leader Northampton
1 week ago
Northampton, United Kingdom bechtle Full time3rd Line Team Leader - Northampton As a Service Desk Team Leader you will be responsible for assisting the Head of Service Desk in overall operations of the Managed Service Team. This will include management of your own team and working towards a select set of objectives including SLAs XLAs and overall team performance with other team leaders to improve our...
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3rd Line Team Leader
2 weeks ago
Northampton, Northamptonshire, United Kingdom Bechtle Full time £40,000 - £60,000 per yearAs a Service Desk Team Leader, you will be responsible for assisting the Head of Service Desk in overall operations of the Managed Service Team. This will include management of your own team and working towards a select set of objectives including SLA's, XLA's and overall team performance with other team leaders to improve our customer experience. You will...
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3rd Line Team Leader
2 days ago
Northampton, United Kingdom Bechtle UK Full timeBase pay rangeAs a Service Desk Team Leader, you will be responsible for assisting the Head of Service Desk in overall operations of the Managed Service Team. This will include management of your own team and working towards a select set of objectives including SLA’s, XLA’s and overall team performance with other team leaders to improve our customer...