2nd Line Support Engineer

6 days ago


Northampton, United Kingdom ITECCO Full time

**Job Title**: 2nd line IT Support Engineer**

**Location**:
Salary**: £27,000

**Responsibilities**:
? Provide 2nd line support to business users and clients.
? Troubleshoot network and communication systems.
? Monitor and maintain the day to day IT operations and processes.
? Analyse and resolve technical issues in a timely manner.
? Develop and implement IT policies and procedures.
? Ensure compliance with data protection and security regulations.
? Liaise with 3rd party vendors to resolve technical issues.
? Maintain and update IT systems and databases.
? Assist in the design and implementation of new IT systems.

**Requirements**:
? Proven experience as an IT support engineer or similar role.
? Knowledge of network and communication systems.
? Experience with Windows, Hyper V, VMWare and Mac operating systems.
? Excellent problem-solving abilities.
? Ability to work independently and as part of a team.
**Technical Skills Required**:
? System Administration
? Networking (TCP/IP, LAN/WAN, Routers etc.)
? Active Directory
? Office 365
? Exchange
? Backup/Restore
? Windows/Hyper V /VMWare
? Troubleshooting
? Documentation
**This role is commutable from places such as**:
Northampton | Wellingborough | Milton Keynes | Daventry | Rugby | Bedford | Kettering | Rushden | Corby
**Keywords**: IT Support Engineer, 2nd Line Support Engineer, Systems Engineer, System Administrator, Network Engineer, IT Technician.



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