2nd Line IT Engineer

2 weeks ago

Northampton, United Kingdom Rodericks Dental Partners Full time

2nd Line IT Engineer Location: Support Centre, 15 Basset Court, Loake Close, Northampton NN4 5EZ Salary: £31,980 + up to 5% Bonus At Rodericks Dental Partners, Your Smile Matters Too. We care just as much about our people as we do about our patients. That’s why we’re creating an environment where you can grow, feel valued, and enjoy a healthy work-life balance. What You’ll Be Doing Providing 2nd line IT support on a day-to-day basis Offering occasional 1st line support when required Delivering consistent, high-quality resolution of 15+ tickets per day Supporting and implementing system changes and project work Carrying out onsite installations, including VOIP, firewall, and thin client setups Participating in out-of-hours installations or emergency site visits when necessary What We’re Looking For Proven experience in 2nd line IT support within a fast-paced environment Strong technical knowledge across infrastructure, networking, and telephony systems Excellent troubleshooting and problem-solving skills Ability to work independently while contributing effectively within a team Flexible approach to working hours and travel for site support Experience mentoring junior team members and managing escalations Driving licence essential due to site visit requirements What We Offer You Alongside a supportive team environment, you’ll enjoy: Competitive salary and up to 5% Support Centre Bonus Scheme 25 days annual leave + bank holidays One additional personal day just for you (Your Smile Matters Too) Wellbeing support, employee assistance programme & health benefits Opportunities for career development and progression A role where your contribution directly supports patient care across the UK Permanent full-time position with flexible start/finish times (8:00–5:00 or 8:30–5:30) Contact Bailey Earl – Recruiterbailey.earl@rodericksdentalpartners.co.uk07826 859361 Join us at Rodericks Dental Partners – where Your Smile Matters Too. INDEM #J-18808-Ljbffr

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