IT Infrastructure Engineer
2 days ago
**IT Infrastructure Engineer - 3rd Line (Remote)**
Great chance to join one of the areas most established IT MSPs who have an excellent reputation for technical development/progression and a wide ranging, high profile client base.
The business has a work from home culture and you will work remotely attending the Northamptonshire office twice a month.
Suits a 2nd line person looking to move upto a 3rd line/Infrastructure Engineer role or an established 3rd line/Infrastructure Engineer looking for an exciting new challenge.
**Responsibilities**
Respond to all incidents, escalations, changes, problems and projects for customer within the SLA for that particular incident.
Vetting of incidents from a technical perspective to ascertain the best method of resolution.
Accepting or assisting with incidents in an escalation capacity.
Use of the Change Management System in line with procedures, such that the records
accurately capture detailed steps of what is being done, to what system, when and what the risks, impact and rollback plan is.
Use of the Problem Management System in line with procedures, to identify root cause, mitigate against recurrences, produce Major Incident Reports and address repetitious incidents.
Manage events, addressing issues and identifying unnecessary repetitious cases.
**Technologies**
Knowledge of Windows Server up to current version
Knowledge in AD Management, Group Policy, DNS, DHCP.
Knowledge SSL certificate lifecycle including deployment
Knowledge of Networking Technologies (TCP/IP, routers, switches, firewalls)
Anti-virus principles and management (Bitdefender a plus)
Basic PowerShell skills
**Desirable**
Citrix ADC and CVAD (administration of)
SQL and Exchange (administration of)
Linux (administration of)
Azure and M365 (administration of)
Exposure to Veeam and/or Asigra
Citrix CCA-V/CCP-V/CCE-V
MCSE/MCSA in Windows Server
MCSA: SQL Server or Exchange
CCNA
Modern Desktop Administrator Associate
Microsoft Office Specialist: Expert (Office 365 and Office 2019)
Veeam VMCE
Asigra Certified Specialist/Associate
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