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Customer Relationship Administrator
3 months ago
Your new company
Hays is delighted to be working with our global client, one of the world’s most successful premium manufacturers of cars, motorcycles, and provider of premium services. Our client demonstrates a commitment to innovation, sustainability, and product responsibility all the way from development to production. Their aim is to play a dynamic and innovative role in shaping the face of mobility. Our clients highly value each and every person; their passion, commitment, uniqueness, and contribution to shaping the future success of their business.
You will assist in managing a portfolio of our client’s corporate customers who have opted for outsourced fleet management. Accept total ownership of the customer and represent them as their internal fleet specialist adapting to their ethos and policies. Become the customer specialist understanding all aspects of their fleet requirements. Build strong customer relationships across their business and act as a conduit with the rest of our business to ensure continued customer satisfaction and knowledge.
New starters / leavers – System updates following relevant arrangement i.e. pool car allocation or rental vehicle, ensure driver is compliant through driver risk & fuel card processes.Management of Invite to order process for company carsManage car and LCV quote to order requirements, communicate accurate quotations to customers, respond appropriately to competitive comparisons, negotiate margin rates to win business (following the appropriate procedures and considering the exceptional deals, Authorities matrix, RV matrix & RMT matrix).Validate, manage and ensure accurate documentation received and processed for accurate vehicle orders.Driver Risk Enhances Chasing – reviewing identified risks, managing with drivers and escalating to customers if required.Approval and booking of rental vehicles to keep drivers mobile, usage reporting to ensure only used in line with customer fleet policy - Proactive MOT management ensuring drivers are insured and driving legally.Fleet Data Cleansing ensures accurate data reported out of the system.Assisting Legacy vehicle management (previous incumbent Lease Company’s cars) as per customer requirements; MOT completion, terminations, driver/vehicle data cleansing & off-hiring vehicles with legacy provider.Vehicle renewals data updatesDriver support receiving all incoming calls and email enquiries requiring an in-depth level of customer knowledge to be able to resolve or direct to the relevant department for completion. What you'll need to succeed
Computer-literate with sound knowledge of all Microsoft PackagesProven experience and knowledge within a sales and customer service environmentA passion for customers and a proven track record of sustained achievement in a Customer Service role is essential.Strong communication, interpersonal and influencing skills.Able to work under pressure and multitask.High attention to detail and accuracy.Self-motivated, organised and confident in taking the lead where required.Sales through service attitude with proficient telephony skills.Able to self-manage and identify escalation points.Able to interact with a variety of people/departments at different levels externally and internally.Capable of positive negotiation.Able to accurately handle and understand numerical data for quote to order process and reporting purposes.Desire to expand commercial awareness. What you'll get in return
PensionOn-site canteenFree parking35 Days Holiday What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.
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