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Customer Service Coordinator

2 months ago

Hampshire, United Kingdom EllisKnight International Recruitment Full time

Job Summary:

We are seeking a highly organized and detail-oriented Administrative Support Specialist to join our team at EllisKnight International Recruitment. As an Administrative Support Specialist, you will be responsible for providing exceptional service and ensuring a high standard of administration for our clients.

Key Responsibilities:

  • Administrative Support: Perform daily administrative duties related to the delivery of services to clients, including data entry, filing, and record-keeping.
  • Customer Service: Respond to customer enquiries promptly and courteously, ensuring all interactions reflect our commitment to excellent service.
  • Communication: Communicate effectively with clients, keeping them informed about current and future developments.
  • Relationship Building: Maintain strong, positive relationships with all clients, including regular check-ins and progress updates.
  • Administrative Procedures: Establish and maintain professional work practices and procedures to ensure a clean, hygienic, and welcoming environment.
  • Financial Management: Take responsibility for the safekeeping of monies/float and handle the banking of receipts in line with our cash handling procedures.
  • Key Control: Control and issue keys or access devices, following established residence procedures.

Requirements:

  • Administrative Experience: 1+ years of experience in an administrative role, preferably in a customer-facing environment.
  • Communication Skills: Excellent written and verbal communication skills, with the ability to communicate effectively with clients and colleagues.
  • Organizational Skills: Highly organized and detail-oriented, with the ability to prioritize tasks and manage multiple projects simultaneously.