Media Administrator

2 days ago

Hampshire, United Kingdom Raytheon Full time
About the Role

We are seeking a highly skilled Media Administrator to join our Integrated Training Design Service team at Raytheon UK. As a key member of our team, you will play a vital role in supporting the delivery of learning that is blended, active, and provides customer delight.

Key Responsibilities
  • Accountable for all media tasks assigned to you, including the creation of media that is active, engaging, inclusive, and learner-centric.
  • Support the Media team in the production of interactive, innovative, and engaging media content, adhering to the Courseware and Media production process.
  • First point of contact for customers with regards to the 'direct customer request service' for training design media support within your location.
  • Provide a personable and positive customer experience.
  • Booking work requests into the media management system, ordering media consumables, and ensuring deadlines are met.
  • Maintain accurate records and track media status for all ongoing work requests, including design review change logs and production schedules.
  • Support in compiling information and reports where required and the active communication of work inflow.
  • Provide administrative support for the Quality Management System, and ensure that all media-related items, including 1st and 2nd Party Audits, are properly identified and actioned.
  • Provide administrative support for media meetings, including organising media design review meetings, setting the agenda, taking minutes, recording change log actions, and distributing the minutes to required stakeholders.
  • Building strong stakeholder relationships internally and externally to positively contribute towards training transformation.
  • Responsible for the continuous professional development of yourself.
  • Support the media developers in the output of media content and large format graphics.
  • Adhering to the Quality Assurance procedures and standards.
  • Ensure compliance with MoD & Raytheon (Team Fisher) policies, regulations, and procedures.
  • Employees are responsible for their own Health and Safety and that of work colleagues and customers.
  • Follow security standards and system requirements to protect data and ensure smooth operations.
  • Any other duties required to complete the Integrated Training Design Service.
  • Occasional travel to other customer sites may be required.
Requirements
  • Demonstrate experience from a previous administrative customer service role.
  • Demonstrate attention to detail, a passion for quality, be able to plan, multitask, deliver on time, and work independently.
  • Work well in a team and on own initiative.
  • Adopt a flexible approach to the role, adapt to evolving priorities.
  • Demonstrate previous experience in collating data and maintaining accurate records.
  • Demonstrate excellent IT skills, including the use of Microsoft Office and the ability to take effective meeting minutes.
  • Demonstrate a passion to learn, collaborate, and demonstrate best practices within the business and customers.

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