Evening Customer Service Centre Advisor

7 days ago


Swansea, United Kingdom ERS Full time

We recognise that for some, motor insurance is more than just a must-have; That's why we work exclusively with motor insurance brokers to help get under the skin of the most difficult insurance risks, helping build products to meet their customer’s needs.
We are looking for Customer Service Representatives who are passionate about delivering an outstanding service to our customers to join our Claims or Underwriting Teams. Following a period of training, you will join our friendly team on the telephones providing excellent customer service. You will contribute to ensuring that our customers have a straightforward, welcoming, and unique experience by utilising cutting-edge technologies in our contact centre here in Swansea.
We currently operate a hybrid working model. This entails 3 days per week collaborating with colleagues in the office, and 2 days working from home.
Provide accurate information to customers and brokers about their insurance policy.
Build your knowledge of our products and services to become a subject matter expert.
A set of interpersonal skills that enable you to work successfully with customers by phone or correspondence.
A deep understanding of what good customer service involves.
The drive to continually improve the way we work and the services we provide.
Competitive Benchmarked Salary
25 days holiday
Discretionary bonus scheme
Employee assistance programme
Salary sacrifice benefits
Annual benefits reviews
The option for professional qualifications and study support
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