Customer Communications Specialist

3 days ago

Reading Berkshire, United Kingdom Project People Full time

Job Title: Customer Communications Specialist - Contract Jan - April 2026 Location: Hybrid – 2 days in Reading office About the Role We’re looking for a Customer Communications Specialist to join the Customer Comms team at a leading mobile telecoms company This role is central to delivering compelling, insight-led marketing communications to our Contract Voice, Broadband, and Pay As You Go customers - driving brand love, retention, cross-sell, and upsell. As part of the creative engine behind our email, SMS, and app campaigns , you’ll turn strategic ideas into high-impact customer communications. You’ll thrive in a fast-paced, collaborative environment , working closely with CVM, GTM, vendor partners, and the wider Marketing team to bring new propositions to life that truly engage and deliver results. You’ll collaborate with our in-house creative agency to develop standout campaigns, but you’ll also be confident in using AI tools and prompt engineering to craft inspiring, high-quality copy. We’re looking for someone who can juggle multiple workstreams, stay calm under pressure, and bring structure, creativity, and energy to everything they do. Key Responsibilities Lead the creative development and delivery of customer communications across retention, upsell, and cross-sell activity Work with CVM and Marketing Managers to translate strategy into creative execution Collaborate with the CVM Insights team to track performance, apply learnings, and optimise future campaigns Craft clear, inspiring design briefs for our In-House Agency to deliver effective and on-brand creative Own timelines, approvals, and stakeholder engagement to ensure smooth end-to-end delivery Liaise with legal, brand, propositions, and vendor teams to ensure compliance and consistency across all outputs Key Skills & Experience Experience in customer communications in B2C marketing roles Strong stakeholder management skills with the ability to influence Calm and solution-focused under pressure with ability to manage multiple priorities and deadlines Highly organised with meticulous attention to detail Excellent copywriting and briefing skills with a flair for engaging and effective content A strong communicator with a collaborative, can-do attitude

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